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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This location is a money grabber. This is my second time having problems with this location. I never have any problems from any other location but this one. During this rental they rented me a van that was just returned by someone else . The van wasnt checked, cleaned, sanitized or serviced. The check engine light was on and the van needed to be serviced. My sales rep never to me or showed me my mileage and he never checked van and to list my mileage & the markings on the even after I asked him to and told him about the mark... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a van to take my new TV from Target to my place on Hilltop and was charged for 32 miles. **** I asked about it they said they're not going to help me and shooed me out the door. I've been told by corporate that the ******* location will reach out to me but never did. Absolutely unprofessional. Will not be using U-Haul again; especially since almost everyone else is cheaper.
Business response:
Hello *****, I am sorry about the issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I want to start by saying that according to all the customer support and the clerk at the ********************** place this seems to be a corporate business practice. I set up my reservation and I could not do it online. I call customer support and explain my problem and they sent me to scheduling and with there help set up my reservation. I arrive a few minutes prior to the reservation and told the clerk why I was there. she call for someone else and told them my name and that I wanted a trailer. the clerk ask me for a 2nd ... read more
Business response:
Hello *****. I apologize U-Haul was not able to assist you with finalizing your rental. Every customer is required to provide meaningful assurance to ensure the equipment returns to the place, at the agreed upon time and in the same condition as when it left the lot. Alternate contacts is a method of meaningful assurance for U-Haul - each company has their own policy in regard to their rentals. U-Haul does not sell the contact information provided for meaningful assurance. I apologize again for any inconvenience this created... read more
***** at the ****************** location was so helpful! My husband and I had made a mistake on the reservation and he was quick to help. He provided a LOT of valuable advice. He walked us through the next steps as well. Very personable!
Business response:
Hello ****. Thank you for taking the time to share your experience! I am glad ***** was able to provide that level of service to your husband and you. If we can assist with anything else, please let us know.
I wish I could leave a quarter of a star. It doesn't matter how much work you do for this company they do not care about your job or home situations and no regard for domestic violence issues. You are just a number to them and if you can't be there to answer the phone, you don't matter. And HR is a joke. DON'T TRUST THEM. THEY WORK FOR THE COMPANY, NOT YOU.
Business response:
Hello. I am sorry for any problems you are having. Your review was forwarded to the appropriate management team to address directly with you. I apologize again for these issues.
01/02/2023 I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't... read more
Business response:
Hello *****, I am terribly sorry about the problem with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently rented a U-haul from this site. I was told that I had to begin the process online to rent the U-haul and ***** stated she was able to complete the process once I had entered my personal and payment information. She received a link and added my daughter as a permissible driver. When I looked at the paperwork, I noticed a charge for insurance and questioned ***** about it. Her statement was "it's u-haul's insurance but you don't have to use their insurance you can use your insurance". So my next statement was " will... read more
Business response:
Hello ******, I am sorry about the issues you and your daughter had with the rental. I hope she is ok. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a Cargo Van for 5 days with the intent of returning early. Turned out I only needed it for 2 days. When I returned it early I was charged the same amount as if I would have kept it for the 5 days. I would like my refund of 3 days.
Business response:
Hello ******, I am sorry about the issues with your charges. I sent you a separate email with an explanation of why you were charged that amount. I apologize again for any inconvenience.
I had a reservation to pick up a 26' foot van from U-Haul ******, **. The day of pickup they didn't have a truck but told me I could drive to the ******* area to pick one up. As I told the representative on the phone the car rental companies move needed cars to the necessary location they don't tell the paying customer to drive 3-4 hrs one way to pick up a vehicle. We waited until the following day when they did have a 26' truck (1st delay in an out of state move) inspected the vehicle on pickup, no visual issues. Upon retur... read more
Business response:
**************, I am sorry about the issues you had with the scheduling and the tire. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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