This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I made a reservation through u-haul: a van and a storage unit. As I finished loading my van, and was bringing my items to my reserved unit i was told; they didnt have the unit for me as it wasnt cleaned. Renting out units that are Unclean during a pandemic is not only lazy, but a health risk. Since they werent able to honour the reservation I had to extend the van rental a day. However, they also booked my van for 30 minutes after I was supposed to return. Seeing as my stuff was still in the van, and with no unit, I couldnt ... read more
Business response:
Hello *******, I am sorry about the issues you had with your storage reservations which led to issues with your van *********************** Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for any inconvenience.
I was basically punished because I only carry a debit card and not a credit card. I tried to rent a pickup truck and was told that I had to have a credit card to do so. I was told that I would have to rent a cargo van which was bigger than I needed and would also cost me $.30 more per mile. When I called to find out if this was really the policy I was told that it was and it was strict. Obviously, they don't care about losing business. They were once a good company to rent from. Not anymore. I will not go there for any more ... read more
Business response:
Hello *****, I am sorry about the issue you had trying to rent a pickup. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible place to rent anything, I tried to get my reservation on 2 different occasions to be told they didnt have it
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I brought in my newly purchased trailer hitch to be installed on my vehicle by Uhaul at ********************************************************************************. The attendant stated that because I did not by the hitch from Uhaul, that I would be charged $125/hr plus an addition 50%/hr (plus tax) due to installation of a 3rd party hitch. They said it may take 2.5 hours, however it only took one hour. When I went to pay, the owner and manager said that I was being charged for the full 2.5 hrs ($312.23). I stated that ... read more
Business response:
Hello *****, I am sorry about the issue you had with the installation charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Oh my God you had better check behind everything you do for making a reservation call back and recheck that they got exactly what you want make sure that you have taken a picture of your dashboard for the mileage and the gas I put gas in the vehicle upon return and topped it off with several more dollars prior to returning it and they still charged me $69 for gas plus the $47 I put in the tank okay they rented me a truck that should not have been on the road it's not Road worthy the windshield is cracked the shocks are bad y... read more
Business response:
Hello ****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This is the second time I have rented from the ******************************** in ** location. I came in on 1/21/22 @ 11:30 The staff is wonderful! I was extemly stressed out and ********************* helped me change my reservation that I messed up and got me exactly what I needed. They were kind, professional and fun at the same time! It may have seemed like an every day rental to them but to me they helped me so much more than they realize. I made it back safe without having to back up the trailer anywhere lol. Thank you... read more
Business response:
Hello ***, Thank you for taking the time to share your experience. I am very pleased to hear ** helped you so much! Thank you again for letting us know.
I made reservations for April 15 or 16, 2022, I got a call that day and they informed me that they didnt have the size truck, I needed, because of that I had to leave some of my furniture and my daughter and son in law was helping me move from *******. The truck was too small for 3 so I ended up getting a motel for the night and flying back. The company offered me200 out of ******* bill. I left a dining room set a kitchen table set a tv and a few other items because of this, so I have to buy new furniture when I move..
Business response:
Hello ****, I am sorry about the issues you had with your truck size. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am very displeased with the service that has been rendered to me by U-Haul for a U-Box. I reserve the box in September received it late the latter part of October all in 2020 and they picked the box up on the 30th of October in ******* to be delivered to ******* *****. I have not seen my belongings since then and this is the middle of January 2020. They kept one of my credit card numbers and put my account on auto pay and charge and amount totally different from what I was quoted and after the amount was corrected even tho... read more
Business response:
Hello ****, I am sorry about the multiple issues you've had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This was a terrible experience. I called earlier to get the cost to rent a dolly. I spoke with a nice representative by the name of *******. She shared all the information that I asked for. I show up later to rent the dolly with my 2 young grandchildren. They claimed that ALL of the appliance dollies were all rented out&10x10 trucks were as will. So, I just rented the regular dolly. When I got ready to pay after they had asked me for my information. I went to pay with *********** claimed that they would have to get a $60 dep... read more
Business response:
Hello Fam. I apologize you had a poor experience. Unfortunately, I was no able to access the order in question using your information from the review. Please provide the details listed on the contracts you were provided, such as the name and contract number. Once we have that information, the appropriate management team can address it. Thank you and I apologize again for this issue.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com