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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I reserved a cargo van online, opted out of the insurance because it's $25/day which is a total scam. When I got there to pick up the van, I was told the insurance was mandatory "per the manager" and no way to opt out. But if I wanted to go up to the 10 ft truck then I could opt out. I didn't need a 10 ft truck so had to pony up an extra $50 (because it was a 2 day rental). Naturally, the manager who implemented this policy is not there to talk to. The lady working offers to see if another location has a van without this pol... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them a negative score, I would. Save yourself the trouble and do not use U-Haul! I used their pod to move from ********** to **. Online they charge less than (about $1k) what they actually charged. The customer service *****, it seems that they employ a lot of temporary or young workers who have no idea what's going on. The management was not helpful either, and they would often be heard in the background telling the customer service representative what to say but were not accessible to the customer when I as... read more
Business response:
Hello ********, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to a member of management to address directly with you. I apologize again for any inconvenience.
They overcharged me and was very rude about it .! And they won't refund me .
Business response:
Hello *****, I am sorry about the issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Garbage! Do not trust these clowns. They will change a quote over night! My quote changed three times before I said, No Thanks!
Business response:
Hello *******, I am sorry about the issues you've had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a truck for a 44 mile round trip day move. We received A truck with 1/4 tank of gas. We returned the truck with the agreed 1/4 tank of gas . When we received our bill, it included a $30 returned empty and $40 refill charge . ********, robbed of $70 upcharge . When called to dispute , they said that nothing could be done unless we had pictures . TOTAL SCAM. Not a trust worthy company and if Corporate allows this to continue , there reputation for and honest organization will be void.
Business response:
Hello *******, I apologize there is an issue with your rental charges. Unfortunately, I was not able to locate a rental contract using the information provided in the review. Please provide the name and email address listed on the rental contract so we can have this issue addressed. I apologize again for any inconvenience this has caused.
I'm active duty military and we had to move from *********** to ********, *******. I booked the U-Haul truck and car transport in July for our October move. The *day before* I was supposed to pick up the truck, they called me and said they did not have the car transport I needed and would have to pick up the truck and then go to another location 2 hours after the time I requested pick up. Also, when I reserved the truck I requested moving blankets and a furniture dolly. The U-Haul rep told me they did not have a furniture do... read more
Business response:
Hello ****. Thank you for your service and I am sorry about the multiple issues you had during your rental. Your concerns have been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They said it would be the flat rate of $200 for two days and they ended up charging me $1,780.65! ABSOLUTE SCAM! They are terrible people! They're rude and liars. Please consider anyone else!
Business response:
Hello Rain, I am sorry about the issues you had your charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Disappointed, made my pick up location 20 miles away my contract was 138 miles this extra 20 miles put me over my 138 miles called they reassured me they would add 50 miles to me contract they never did
Business response:
Hello ***, I am sorry about the issues you had with your reservation. I reviewed the existing complaint file and see your concern was already addressed and resolved. I apologize again for any inconvenience.
I placed a reservation for a trailer rental about a month ago for a pick-up and delivery to *******. I was later notified the new site would be ****** **. Today I learned that it is now *******, So U-Haul wants me to incur $140 in mileage on my vehicle and waste four hours of my time (60 miles each way at over an hour's drive time each way) to compensate for U-Haul's total lack of management ability. U-Haul needs a total purge of its management team so it can be replaced by intelligent people who understand how the vehicle r... read more
Business response:
Hello ****, I am terribly sorry about the issues you had with your reservation. I reviewed the existing complaint and see it was already addressed and resolved. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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