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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I was charged $225 for not returning a trailer to ********** **. Your representative in ********* told me I could drop it off at any dealer because the contract did not specify a drop off location. Contract number ********.
Business response:
Hello *****, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Service at this ******* ** location is awful. If you try and call the location to check on service, it goes to the 800 call center. Even the corporate headquarters cannot reach the store. ***************
Business response:
Hello ****, I am sorry about the issues you are having trying to reach the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I was told the cost would be $58 to add an extra day of truck rental. I looked at my account and noticed they charged me not only for the first day, but $58 and another $79. So I called and the lady is reading off an extra $15 for mileage I said thats fine, take it from the $79 and refund me the rest. What she refunded me was the incorrect amount and I am never using uhaul again.
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. I sent you a separate email discussing the specifics in more detail. I apologize again for any inconvenience.
I would like to write a complaint regarding U-Haul Canada. We called U-Haul on June 28th, 2022 and ordered 8 Uboxes. We had sold our home in ********* and we needed to store our belongings. The delivery date was confirmed to be on July 1t, 2022. Then on the day that we expected to receive those Uboxes we got a phone call from U-Haul and we were informed that in ********* there was no truck that could deliver us 8 or even 6 Uboxes. When we asked how this was possible, when their agent had confirmed the delivery and even had b... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Understanding completely that mechanical issues can happen in this type of business, the slow, complicated lack of response was completely unacceptable. I would like to send an explanation but there isnt enough room in this dialog box. I have sent a letter to Uhaul and hope at some point and able to submit it to BBB as well.
Business response:
Hello *******, I am sorry about the multiple issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
When you are moving, you ***************** and help for moving day. U-Haul doesn't understand the meaning of "reservation." They didn't have a much-needed appliance dolly that I'd reserved, and they didn't care. I brought the truck back early because I'm a small woman and there wasn't much I could do. My receipt shows a charge for bringing the truck back late, when I actually brought it back 3 hours early. Additionally, there is a cleaning charge which can't be valid. Also, there is a $60+ deposit that no one told me about. ... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Waiting in a really bad part of town with a broken down 20ft Uhaul with a 2 year old. Have been waiting for 4 HOURS!!! Each time they give an eta they call back with an update and they say they are getting another person and double the wait time. Still sitting in the side of the road with my 2 year old. Absolute WORST customer service and business processes ever experienced and Ive been in the food industry before. The most grueling experience with any company hands down. FIND ANY OTHER WAY OF MOVING!!!!
Business response:
Hello ***** I am terribly sorry for the issues you had during the rental. I reviewed the existing complaint for this issue and management has already reached out to the contract holder. I apologize again for the inconvenience this created for you.
Emergency roadside assistant claims a 24 hr immediate response when it actually takes over 2 hours to respond. Filing a claim online can go hours unread and without communication despite their quick to update promise. You can call to talk to a robot animation for 8 minutes only to be told there are no representatives to help, but theyll call you back in 45+ minutes. Only to receive the call back and be immediately put on hold for another 15 minutes. The operator is condescending and lazy for an emergency response. With such ... read more
Business response:
Hello ******, I am sorry about the issues you had trying to contact Roadside Assistance. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Lied about the amount of fuel in truck and lied about what time the truck was returned to store in order to overcharge. I have proof.
Business response:
Hello Aldo, I am sorry about the issues you had with the rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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