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Tripster
- Hospitality
- Branson, MO
About this business
Vacations should mean plenty of R&R, not endless internet scrolling. Take the stress and anxiety out of trip planning with Tripster. Our expert itinerary team has vetted endless activities, tours, resorts, and more to bring you the very best. With a few simple clicks, you can book 1,000s of fun things to do and great places to stay with Tripster. Seeking some vacation inspiration? Tripster destinations include everywhere from Oahu to Orlando. We offer vacation packages, hotels, and resorts in the country’s best beaches... read more
Location details
523 State Hwy 248, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I made a reservation through these guys and ended up finding a better deal with a competitor.... Boy was that a mistake. I asked for a refund and I was told the refund will take 4 to 6 weeks to process. I asked why it would take so long since they had my credit card billed the next day. The lady there told me it was because of COVID and turn around time at the banks were very slow. I asked her, if that were the case how did they get my credit card processed the very next day. I guess she got mad and hung up the phone.
Business response:
Our cancellation and refund policy is available for review before your purchase. I know it can be frustrating to not have credit card transactions happen instantaneously. Your refund has since been processed in less time than our policy states.
Worked great. Ordered 6 day Disney World tickets for the best price around. It took about 12 hours for the purchase to go through as they had to verify my account and then I was able to use the voucher code and reserve the days we wanted to go to certain parks. My sister in law used them as well and do a combo deal with Universal tickets and Disney Works tickets. She wanted to cancel 1 day (do 5 days at Disney instead of 6) and working strictly through email they were able to help her in 1 days time. Great experience.
Business response:
Thank you so much for the review. So glad we were here to help!
I have documentation that states a 4-6 week refund. However, it has been 10 weeks and my refund is still pending. I do not recommend this service to anyone! I have proof of everything and will be taking action.
Business response:
We are sorry to hear about the delay in your refund. In review of your account, it appears your refund was issued in the timeframe we state on our website. We hope to see you traveling again soon.
Tripster is obviously taking money from people and gaining a return while people wait for refunds... It's ** for them to put this refund process on Disney and other parks. They take your money within seconds and then take FOREVER (if that) to process a refund... I would not use them to tell me the time of day. I'm waiting on $810 right now - finally called my bank to dispute the charges... Sooo glad I did not need the money for my son's Christmas... They have had it for so long, I almost forgot I had not received a refund...... read more
Business response:
********, When you made your order, you would have agreed to the purchase policy that explains that refunds are dependent upon the time it takes for us to recover funds we pay on your behalf. That time is stated online as 6-8 weeks. Your refund was recollected and submitted to you exactly 6 weeks from the date of your cancellation. I can assure you that Tripster is not benefiting from this time. We are glad we lived up to the policy we provided.
Will never use this business again. Had to cancel our reservation because we had COVID-19. It has been six weeks and I have contacted them twice and was told it would be refunded within six weeks. Still no refund. I also ordered tickets from ******* ******* and they refunded immediately. Bad business practices!
Business response:
******, Your refund was processed within the 6 weeks as stated in our refund policy. When orders are made, we secure them with payment. When a cancellation occurs, we are obligated to wait on the funds to be returned to us. We apologize this process is inconvenient.
i have tried now to get a refund for 7 mths, first in 4-6 weks ,then that did not happen, CONTACTED them e-mail, said it was credited back to my bank card which it was not! Now I am being ignored!! can I get some help!!!
Business response:
******, We have been in communication and provided you with the receipt of the refund back in September. We apologies if your bank has not reflected it, I would recommend filling an official dispute on the charge... bet they'll find it then.
I have used Tripster multiple times. In addition to solid discounts, they provide a unique service by offering refunds for tickets to attractions that often do not offer refunds. So, in light of that, and considering the multiple venues Tripster works with, it was inevitable they would be socked with major problems during COVID--an event that has devastated the industry they deal with. Although I was frustrated like others not to receive an immediate refund for the trip I booked in February and canceled (June 30), Tripster w... read more
Business response:
Thank you so kindly for your review and report on Tripster. It's been difficult to keep up with the new policies and procedures this year, and it's required the patience of our customers, but we keep working hard everyday to meet expectations. We hope to see you traveling again soon.
I was worried, there was a glitch, for some reason my dates changed for the hotel but stayed correct for silver dollar city. I panicked and called only to hear they weren’t taking phone calls due to covid. So I sent an email and was terrified to see it could take 3-5 days. The date it switched to was today’s date. I was beside myself that I just ruined our getaway and threw hundreds. I sent and Other email and filled out a comment request on the website. Overkill was my only option. Had I been slightly more patient and less ... read more
Business response:
*********, I'm so glad we were able to assist you. Our Sunday afternoons are a little shorthanded right now, and the hotel had made changes to their availability, but made some exceptions in the moment to get it all resolved. We hope to see you again soon.
Booking was fantastic! we used them last year and this year to book without any problems but I have had a terrible time with customer service and being updated since cancelling my vacation due to COVID. I have contacted them several times for updates, was given 3 different dates of when I would receive my refund, those dates came and went. I had to CONTACT them to find out all of the updates. I even asked if my bank sending a new card as my card used to purchase the vacation package stopped working, would affect my refund an... read more
Business response:
********, Yes, our customer service is a bit overwhelmed and, admittedly, our refund process doesn't leave us with much to communicate about until the monies are re-acquired, and we are able to disburse. We apologize for the lack of communication and delay re-issuing to your card. It has since been refunded, in full, as promised.
Frequently asked questions about Tripster
How is Tripster rated?
Tripster has a 4.4 star rating with 623 reviews.
When is Tripster open?
Tripster is open now. It will close at 5:00 p.m.
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