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Tripster
- Hospitality
- Branson, MO
About this business
Location details
523 State Hwy 248, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I have used Tripster multiple times. In addition to solid discounts, they provide a unique service by offering refunds for tickets to attractions that often do not offer refunds. So, in light of that, and considering the multiple venues Tripster works with, it was inevitable they would be socked with major problems during COVID--an event that has devastated the industry they deal with. Although I was frustrated like others not to receive an immediate refund for the trip I booked in February and canceled (June 30), Tripster w... read more
Business response:
Thank you so kindly for your review and report on Tripster. It's been difficult to keep up with the new policies and procedures this year, and it's required the patience of our customers, but we keep working hard everyday to meet expectations. We hope to see you traveling again soon.
I was worried, there was a glitch, for some reason my dates changed for the hotel but stayed correct for silver dollar city. I panicked and called only to hear they weren’t taking phone calls due to covid. So I sent an email and was terrified to see it could take 3-5 days. The date it switched to was today’s date. I was beside myself that I just ruined our getaway and threw hundreds. I sent and Other email and filled out a comment request on the website. Overkill was my only option. Had I been slightly more patient and less ... read more
Business response:
*********, I'm so glad we were able to assist you. Our Sunday afternoons are a little shorthanded right now, and the hotel had made changes to their availability, but made some exceptions in the moment to get it all resolved. We hope to see you again soon.
Booking was fantastic! we used them last year and this year to book without any problems but I have had a terrible time with customer service and being updated since cancelling my vacation due to COVID. I have contacted them several times for updates, was given 3 different dates of when I would receive my refund, those dates came and went. I had to CONTACT them to find out all of the updates. I even asked if my bank sending a new card as my card used to purchase the vacation package stopped working, would affect my refund an... read more
Business response:
********, Yes, our customer service is a bit overwhelmed and, admittedly, our refund process doesn't leave us with much to communicate about until the monies are re-acquired, and we are able to disburse. We apologize for the lack of communication and delay re-issuing to your card. It has since been refunded, in full, as promised.
I cancelled in May when Disney cancelled my resort. First it was 60 days for a refund, then I was told it would be August 25th. It is now 9/19. I have yet to see a refund for the Disney tickets I purchased for just at $1300. Like others mentioned, I had to write a threatening email about BBB to get a response the first time for a given date of August 25th. I understand there is a pandemic and cancellatons are high, but if you’re going to give me a date to be refunded, please honor that or contact me and at least let me know ... read more
Business response:
*********, Thank you for the review. We do strive to meet everyone's expectations, however, as a reseller we do not control all aspects of how the monies get recollected and when the refund can be issued. We worked to meet the deadline, but missed it. The refund was issued, in full, without any penalties. And, to share a business note, we cannot change any circumstance based upon "threats to report to BBB." We appreciate you choosing Tripster and we are happy to have this resolved.
Same as others. We rented a hotel room and had to cancel. They kept promising it would be refunded. Never happened. It has now been 3 months and we are out $570.88. They are not responding at all now. All empty promises. If a hotel outsources your booking to tripster, find a different hotel. Worst experience ever. Starting to wonder if I will ever see the refund.
Business response:
Greetings. Yes, during this time, refunds have been taking longer than normal to process. Your refund has been issued, in full. We do apologize for any frustrations you may have experienced as we manage the new processes with our hotels, activities, and credit card processors, since COVID.
I have been incredibly patient, but my patience has worn thin. I began the cancellation process back on 4/18 at which point I was advised it would be refunded within 30 business days. Then I followed up 6/13 and most recently 7/23 where I was advised no later than August 26th. Today is August 30th, and still no money, no follow up saying they misquoted me, nothing. It has been over 90 business days, that is 3 times longer than the initial time frame quoted to me. It has also been 19 weeks, that is 7 weeks longer than the fig... read more
Business response:
Greetings. Yes, during this time, refunds have been taking longer than normal to process. Your refund has been issued, in full. We do apologize for any frustrations you may have experienced as we manage the new processes with our hotels, activities, and credit card processors, since COVID.
Very happy with the way they handled our refund. It took a bit of time but with COVID-19 they had a lot to process. Thank you and we will definitely use your services again.
Business response:
Thank you for sharing ********. It has indeed been a lot to process, but like you, every single customer has received their refunds and we hope to see them traveling again soon.
Tripster has done a SUPURB job and been very helpful with our rescheduling situations this year with the COVID crisis. No business is fully-prepared to handle what countless small and large business, corporations, etc. have had to handle - and during times like these, some credit - like years in business and past history - should apply. I'm very disappointed to see the bad reviews for this company over the past few months. The COVID crisis doesn't make a "bad business" - but it does make a HORRIBLE situation - even for the b... read more
Business response:
******, your quote "the COVID crisis doesn't make a "bad business" - but it does make a HORRIBLE situation," couldn't be more true. We received more cancellations in a span of 90 days than we had in over 3 years combined. On top of the fact that our had to furlough literally our entire team until things opened back up. We appreciate your bigger picture view and understanding of the situation. Tripster hopes to see you travel again soon.
I have been using this company to book my trips for years. They have always been very help and completed everything in a timely fashion. Also 9 times out of 10 they have the cheapest prices! I will continue to use this company for years to come!
Business response:
Thank you so much for the review.
Frequently asked questions about Tripster
How is Tripster rated?
Tripster has a 4.5 star rating with 889 reviews.
When is Tripster open?
Tripster is open now. It will close at 5:00 p.m.
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