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Tripster
- Hospitality
- Branson, MO
About this business
Vacations should mean plenty of R&R, not endless internet scrolling. Take the stress and anxiety out of trip planning with Tripster. Our expert itinerary team has vetted endless activities, tours, resorts, and more to bring you the very best. With a few simple clicks, you can book 1,000s of fun things to do and great places to stay with Tripster. Seeking some vacation inspiration? Tripster destinations include everywhere from Oahu to Orlando. We offer vacation packages, hotels, and resorts in the country’s best beaches... read more
Location details
523 State Hwy 248, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I ordered tickets through tripster over 2 months ago. The ordering process was difficult. After all that I went through to get the tickets I ended up having to cancel my trip due to COVID19. I cancelled with the understanding that I would be refunded everything that I had paid. I also was aware that they were becoming extremely busy due to everyone canceling plans. So, I gave them several extra weeks to refund my money. It has now been WELL OVER 2 MONTHS since my cancellation and I have NOT been refunded (OVER $200) my money... read more
Business response:
Thank you for sharing your concerns. We do apologize for the time it took to resolve all the monies related to your booking. I do show, however, that we issued a full refund on 5/12. Please advise if you have not received it.
I purchased tickets too Silver dollar City, the showboat and a hotel stay for my sister, our mom and myself back in March. We were going the 1st week of April, we've been planning on taking our mom somewhere since we lost our dad to cancer in 2018, then my sister is diagnosed with Colon cancer and her chemo was over in March, we were so excited to finally get to go then the coronavirus hits, so we had to cancel and now we can't get our 600 dollars back , nor a response from tripster except for a email telling me I would be r... read more
Business response:
Thank you for sharing your concerns. We do offer 100% free cancellation and while COVID did slow down that process considerably, our records now show that you have been refunded in full, as promised. Thank you for your patience.
We cancelled our mid June trip in late March due to Corona Virus. It is now May 12th and we are still waiting for our $700+ refund. Why it takes so long to get an electronic refund onto a debit card at the touch of a button from Tripster is quite a scam. Use this company at your own risk, (It cost us $700 that we feel scammed out of).
Business response:
Greetings, and thank you for your comment. The circumstances related to COVID, has delayed many of our refunds as we have had to reduce staff and work with our travel products, who have also been slow due to reduced staff, to procure refunds. Your refund in particular did take place on 5/12/20. Once it leaves our hands, the issuing bank could take a few days to have it appear on your account, especially a debit card. Thank you for using Tripster, and apologies for the delayed refund timing.
I too feel ripped off by tripster I had tickets canceled the the dixie stampede march 18. I asked for refund got the same run around 30 days well my 30 days have been way up and emailing them still getting the run around oh were forwarding this over to our accounting team for an immediate refund still havent seen anything. Almost 300 dollars lost I will never use tripster again!
Business response:
Thank you for sharing your experience. According to our records, you were refunded $256.84 on May 1st. We do apologize for the time involved. Due to COVID-19, the process did indeed take longer than necessary as a result of many complications. Thank you for being understanding.
I cancelled March 31st and was told that our refund was gonna take between 5 to 30 days and it May 5th me and my friend invested a lot of money and still waiting for the refund what's going on?! I need my money back
Business response:
*******, Can you provide additional information? I am unable to find an order related to your name or your email address. I'd love to get this resolved for you.
Our show was cancelled due to Covid-19. Tripster stated via email it would be refunded in 5-30 business days. Just like every other complaint in here. It is now almost 60 days and I'm still getting a run around with them. The phone goes to voice mail where they say their customer service is open from 7am - 7pm and leave a message. I left 5 messages and still haven't received a call back. I see on this sight they give the same automated response to everyone. I hope the BBB is looking into this.
Business response:
Thank you for sharing your concerns. We have been working on 1,000s of cancellations and refunds with a limited staff and stay at home orders. We do apologize for the delays. We show that you did receive a refund on 5/14. Please advise if you do not reflect the same. Thank you for your patience.
We canceled our tickets and hotel for Branson over 30 days ago because they canceled our tickets to Dolly Stampede due to Covid 19. The email response I got said we would be refunded our $200+ in 5-30 business days. Well first off, 30 business days is tomorrow and I still don't have my refund. Secondly why in the world would it ever take that long to refund money to my debit card??? They have been very good about responding but so far no refund over 30 days later. We want to head that way when things open back up but this is... read more
Business response:
******, Thank you for sharing your experience. According to our records, you were refunded on 5/1/20. We do apologize for the time involved. Due to COVID-19, the process did indeed take longer than necessary as a result of many complications, most of which related to the time it took for us to retrieve the monies on your behalf. We apologize greatly for the time it took.
We canceled our tickets for Paula Dean's Lumberjack Show on 3/16/20. The email response I got said we would be refunded our $200+ in 5-30 business days. Well first off, 30 business days is tomorrow and I still don't have my refund. Secondly why in the world would it ever take that long to refund money to my debit card??? Thirdly, I've tried emailing them back and calling them and haven't heard a thing! This is absurd!
Business response:
Thank you for sharing your concerns. With the circumstances related to COVID-19, the process to manage the 1,000s of cancellations with limited staff and stay at home orders has been very slow. We do show you were refunded, in full, on May 4th. Thank you for your patience.
DO NOT USE TRIPSTER!!! We canceled our trip on March 12th and have still not received our refund as of April 21st! They've stolen over $300 from us, for a trip we did not get to go on. The first time I emailed them they said it would be refunded within 30 days... well when that time was up I emailed them again and they said 3 to 7 business days. Absolutely fed up with the run around!! We will never use tripster again!!!
Business response:
*******, We appreciate your concern related to your refund. With the unprecedented circumstance that everyone has been involuntarily put into, it did take us longer than normal to issue refunds than usual. When you place an order, we secure your purchases. It was taking everyone involved much longer to manage returns. You have been issued a full refund of your purchase as of 4/21.
Frequently asked questions about Tripster
How is Tripster rated?
Tripster has a 4.4 star rating with 615 reviews.
When is Tripster open?
Tripster is closed now. It will open tomorrow at 8:00 a.m.
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