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Tripster
- Hospitality
- Branson, MO
About this business
Location details
523 State Hwy 248, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
We canceled our tickets and hotel for Branson over 30 days ago because they canceled our tickets to Dolly Stampede due to Covid 19. The email response I got said we would be refunded our $200+ in 5-30 business days. Well first off, 30 business days is tomorrow and I still don't have my refund. Secondly why in the world would it ever take that long to refund money to my debit card??? They have been very good about responding but so far no refund over 30 days later. We want to head that way when things open back up but this is... read more
Business response:
******, Thank you for sharing your experience. According to our records, you were refunded on 5/1/20. We do apologize for the time involved. Due to COVID-19, the process did indeed take longer than necessary as a result of many complications, most of which related to the time it took for us to retrieve the monies on your behalf. We apologize greatly for the time it took.
We canceled our tickets for Paula Dean's Lumberjack Show on 3/16/20. The email response I got said we would be refunded our $200+ in 5-30 business days. Well first off, 30 business days is tomorrow and I still don't have my refund. Secondly why in the world would it ever take that long to refund money to my debit card??? Thirdly, I've tried emailing them back and calling them and haven't heard a thing! This is absurd!
Business response:
Thank you for sharing your concerns. With the circumstances related to COVID-19, the process to manage the 1,000s of cancellations with limited staff and stay at home orders has been very slow. We do show you were refunded, in full, on May 4th. Thank you for your patience.
DO NOT USE TRIPSTER!!! We canceled our trip on March 12th and have still not received our refund as of April 21st! They've stolen over $300 from us, for a trip we did not get to go on. The first time I emailed them they said it would be refunded within 30 days... well when that time was up I emailed them again and they said 3 to 7 business days. Absolutely fed up with the run around!! We will never use tripster again!!!
Business response:
*******, We appreciate your concern related to your refund. With the unprecedented circumstance that everyone has been involuntarily put into, it did take us longer than normal to issue refunds than usual. When you place an order, we secure your purchases. It was taking everyone involved much longer to manage returns. You have been issued a full refund of your purchase as of 4/21.
Was great in beginning now they will not refund my money from March
Business response:
******, We appreciate your concern related to your refund. With the unprecedented circumstance that everyone has been involuntarily put into, it did take us longer than normal to issue refunds than usual. When you place an order, we secure your purchases. It was taking everyone involved much longer to manage returns. You have been issued a full refund of your purchase as of 4/21.
Canceled on 3/12/2020 and as of 4/14/2020 I still have not received a refund. It's been one excuse after another and yet I'm paying for it plus interest since I paid with a credit card. I will not use tripster again.
Business response:
****, We appreciate your concern related to your refund. With the unprecedented circumstance that everyone has been involuntarily put into, it did take us longer than normal to issue refunds than usual. When you place an order, we secure your purchases. It was taking everyone involved much longer to manage returns. You have been issued a full refund of your purchase as of 4/23.
Tripster has been running us around for a month now and trying to scam us out of $105! they keep saying and keep saying that we will get you a refund and some email they don’t even reply too! i’m getting real tired of this because all of the other trip places have refunded us quickly except tripster!
Business response:
*******, We appreciate your concern related to your refund. With the unprecedented circumstance that everyone has been involuntarily put into, it did take us longer than normal to issue refunds than usual. When you place an order, we secure your purchases. It was taking everyone involved much longer to manage returns. You have been issued a full refund of your purchase as of 4/9.
I have used Tripster when booking shows, attractions and lodging in destinations across the country. I love the convenience and pricing. Their customer service is top notch! I will continue to book work them.
Tripster is a great and user friendly website that provides good savings. I first used this company to book my family vacation to Orlando. I ordered my tickets very easily online. Entered in my travel dates, chose the tickets I wanted, picked a hotel, and then got my tickets via email directly after my purchase. We had no problems checking in to our hotel, or using our tickets at the theme parks. I have used Tripster multiple times since, and have/will recommend it to anyone looking for an easy and efficient way to book trip... read more
We were able to make our reservation easily and quickly online. This saved my family a lot of money and time!
Frequently asked questions about Tripster
How is Tripster rated?
Tripster has a 4.5 star rating with 889 reviews.
When is Tripster open?
Tripster is closed now. It will open tomorrow at 8:00 a.m.
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