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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I had an interesting experience. I live in the area so I thought it would make sense to go local and see what Toyota Carlsbad could do reference a new car purchase. I used to work with a salesman at Carlsbad who always cut out the bull and got down to business and sell a car at the best price out there. My wife, two children, and I went to Toyota Carlsbad about (3) hours prior to closing to attempt to purchase our vehicle. When we got there I had an appt. with Alex Ordonez. He was friendly upon greeting but that was about it... read more
Business response:
Hi- I am extremely sorry to hear about your experience. I would like the chance to speak with you regarding this review, and to get a better understanding of the events that went on. Please contact me directly at your earliest convenience. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Would like to express the great customer service I received Alex Ordonez helped me with my overall concerns about buying certified used and worked with what I was looking for in a vehicle I would highly recommend this dealership and sales mgr.
Business response:
Thank you for taking the time to write a review. We are happy to hear that Alex Ordonez was able to help you find the perfect vehicle. We look forward to seeing you again when the time comes for service. Regards, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Living in the OC near the LA county border, Carlsbad seemed a bit distant but the drive was worth it !! Marcos Thomas was a busy man that day but still kept in contact both phone/email. Decided to go last minute instead of two days later on a Sat and Marcos ended up staying late to make sure I was taken care of. We had a good night and a pretty fast deal ..Italian Nicole was upfront and honest in the Finance dept. which I appreciate and will go back to her for any 'extras' I might need down the road. Ended up in a 2014 Plati... read more
Business response:
Congratulations on your 2014 Tundra! Thank you for your business and for taking the time to leave us a review! Marcos and Nicole are fantastic and we are so glad they were able to help! Happy Driving! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
So professional, so customer-service oriented. I've been in the market for a new car for a while and I took my time making a decision. I solicited numerous internet quotes and Carlsbad was least expensive by a couple hundred dollars. The only issue was, Carlsbad is a bit of a hike from my home. So I went to a number of closer dealerships to see if they would match his quote. Nope, they wouldn't. Although they were happy to waste my time by pretending they were interested in matching the quote and then explaining to me how th... read more
Business response:
Congratulations on your new vehicle and thank you for your thoughtful and detailed review! Jonathan and Mandy are some of our best and we are so glad they could make your experience with us a truly exceptional one! All the best! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
These guys were terrific. Jonathan followed up after my first visit, and was a great communicator. We did 2 Prius test drives at separate times, and he answered all of my questions and concerns. He really knew the car inside and out, and even helped us pair our phones to it after the sale. We noticed an imperfection on the back windshield as we were doing the final walk-around, and the dealership repaired it right away. I highly recommend this dealership and Jonathan.
Business response:
Hi Elanora - Congratulations on your new Prius! Thank you so much for taking the time to share your experience! Jonathan is wonderful and we are so glad you were able to work with him! Happy driving! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
No haggle best deal in town. Highly recommended if you want a great deal. I showed up with the email with their internet price and 2 hrs later I was driving out with a fantastic new Toyota. Highly recommended dealership. Best experience buying a car to date.
Business response:
Hi Sambinksey - Thank you for leaving this review; your experience is exactly our goal for each of our guests! We are so excited for your and your new vehicle purchase! Alex is one of our best and we will make sure to pass along your comments to him and the rest of the team! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Wow! Excellent! Excellent!Wow! Excellent! Excellent! I had a great experience purchasing a new Tacamo from Duff Joy at Carlsbad Toyota. He took pride to satisfy his customer. The process only took less than two hours. I was in and out with my dream truck. My previousl buy lasted forever (4 hours) not to mention the financing process. Thank you, Duff for his expectional customer service. Duff is the guy who I would recommend to deal with. Also Lou Maldonado from the finance department was thorough, efficient, and quick. A+ ra... read more
Business response:
Hi Trenta51! Congratulations on your new Tacoma! Duff is one of our best and we are so glad he was able to help you with the purchase of your dream truck! Than you for posting this review, your comments have been shared with our sales and management teams! Happy driving! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
We were in the market for a new car. We are previous Prius owners and wanted to buy another. We had decided on a Prius Plug-In from a previous visit to Toyota Carlsbad. We had CostCo, USAA and AAA buying services to work with. Although Toyota Carlsbad did not work with USAA, Duff Joy, the Fleet Sales Manager was willing to match the price quoted from another dealership. The approved dealership did not have the color we wanted and would have charged us an additional $400 for the trade fee. Toyota Carlsbad did have the color (... read more
Business response:
Hi Ryan! Congratulations on your new Prius Plug-In! Thanks for the review, Duff is wonderful and we are so glad you had the chance to work with him! Happy Driving! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
I had a wonderful experience. I usually hate buying cars because of all the pressure to accept a deal your not comfortable with or to have perfect credit. This dealership was very... very different. Alex was such a calm , kind and caring individual. He worked out the majority of my deal while I was at home recouping from surgery. And I'm sure it wasn't easy with my bad credit. Another thing is I wasn't made to feel lesser because of my credit score. I was able to buy my car with dignity and no pressure to accept something I ... read more
Business response:
Hi Jeannine - We are so very happy to hear of your experience with us! Alex is wonderful and while we have several 'lovely blonds' in our finance department they are all great - I will pass along your kind words to the entire group! Congratulations on your new Corolla and happy driving! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,192 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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