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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
overall satisfied if there was anything I wasn't happy about it was the fact that gas was not put in the car before it was given to me, 5 minutes down the road I had to stop at the gas station. the inside of the car was still dirty when I got in to leave and the tires look like they will need to be changed soon. the car itself was a good buy, with very few miles and very recently made. but the preparations made to the car for sale were minimal. the salesperson (Jose Sanchez) was extremely helpful, knowledgeable, and very kin... read more
Business response:
Hi McKenna, Would you mind contacting me direct? I would like to chat about this further. We certainly don't want to be sending anyone out without gas! I want to find out what happened and make amends. Looking forward to hearing from you. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
New car purchase. This was the quickest, easiest transaction I've ever had. I feel we got a great deal and great service. Robert Wynn was the salesman.
Business response:
Thank you for your kind words. Fast and efficient is what we aim for when providing guests like you with a memorable experience. Excited to welcome you to our Toyota Carlsbad family :) If you ever find yourself having any questions or concerns, do let us know. Have a great week! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Duff Joy is excellent Duff Joy is so helpful went over all my options without ever making me feel pressured. Excellent experience and will be coming back. Thank you so much.
Business response:
Good Morning and thank you for sharing your feedback with us! We are happy to hear that Duff provided you with an exceptional experience. Looking forward to continuing to exceed your expectations in the future. Have a great week! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Great Experience I have purchased 2 vehicles and I just want to say I got the best deal! Had a great experience and I have referred several family members and friends!
Business response:
Aldo and Mayda- Thank you so much for taking the time to write this review! We really appreciate it :D Happy to hear that you had a great experience with Martin and Adriana- looking forward to providing your friends and family with the same. Oh, and congratulations on your new vehicles! Please do not hesitate to contact myself or Martin if you have any post-purchase questions or if you would like to set up a one-on-one to go over the vehicle features. Best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 7... read more
Lied about my tires so that I would buy new ones When I brought my car in for a routine oil filter change, I was told that my tires were cracked, had dry rot, and it would be hazardous to drive, I got a second opinion from a reputable tire store, and my tires were rated good, although the front ones were beginning to show a little wear. I had driven 24,000 miles on these Michelin tires! Obviously, the tire store had everything to gain by selling me 4 new tires, so I really appreciated their honesty! My husband and I were ups... read more
Business response:
Hi Florence, Let's review your recent repair order together and we can see what was recommended by our certified technicians. Also, we would be happy you have you back in to reinspect your vehicle with our shop foreman, Cisco. Just doesn't sound like the Ryan we know to recommend a service that wasn't absolutely necessary! Our number one priority is to make sure our customers are safe and sound on the road, so please give me a call at your earliest convenience so that we can check that out. Looking forward to hearing from yo... read more
Excellent Experience I absolutely had a 5 star experience at Toyota Carlsbad. As I was looking for cars to lease in the San Diego area for my impending move from across the country, Duff Joy was extremely helpful and accommodating to my situation. I ended up with my ideal lease at a great price and the car was ready for me upon arrival. Duff had even helped set me up with transportation from the airport, and I was in and out of the dealership within minutes. I would highly recommend Toyota Carlsbad and will return in the fut... read more
Business response:
Hi Catie, Thanks again for sharing your experience with us across the web :) Looks like you took the time to write us a review on Yelp, DealerRater and Google- you're so awesome. Happy to hear that everything went smoothly during the transition into your new Corolla and from Connecticut to San Diego. We promise it gets sunny around here even though you wouldn't be able to tell by the recent weather :p Have a great weekend! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
This place is full of lies, no ethics, no manners I happened to visit this place two times (unfortunately). First I went to their used car section, the guy greeted us with great enthusiasm, started showing corolla, he showed us 16K driven car and told the price 17K, as one of my friend bought the same car new for 16340 $ + 2K (dmv reg etc), I questioned him why are you selling a used car for 17K, he immediately showed his real nature, the first thing he said was "I have never heard anything more ridiculous in my life", next ... read more
Business response:
Hi Yatanveer, Thank you for reaching out to us and informing us of your recent experience. Your happiness is worth a great deal to us, and I would hate to have this be your impression of our dealership. Please contact me at your earliest convenience so that I may gather additional details. I look forward to hearing from you. Sincerely, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Excellent dealership I would absolutely recommend this place for buying cars. Mr. Duff and Mr. Aaron were really kind, helpful and efficient that day. Mr. Duff Joy helped me find the best car and explained to me its benefits. He is really professional in his work and was very patient with me. Big thanks to both of them. I got a car with 0% interest. If I need one more car, I would definitely go there again.
Business response:
Aww, Ivana, we're so grateful that shared your experience with us on DealerRater AND Yelp. You're amazing. We sincerely thank you for taking a moment to recommend us online. Looking forward to serving you in the future. Best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Anthony Urias, Great Sales Person, Great Service I bought a used car form this dealer (Volvo S60), The sales person was so nice and helpful. I left the place totally satisfied and happy. Thank you Anthony.
Business response:
Yes, Marwan! Happy to hear we knocked it out of the park for you :) Also, congratulations on your new ride and thank you for writing this review. It really means a great deal to us that you would take the time. I have already went ahead and shared your comments with Anthony and his supervisor. Thanks, again. Always feel free to call me if you need anything. Best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 8:00 p.m.
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