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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Excellent guide to buying a car Alonzo really helped me by asking key questions to make sure I choose a car that I would not regret buying. While looking at cars he pointed out comfort of this car vs that car, is it something I will enjoy driving or just a car to go from point A to point B. Excellent guide to buying a car!!! And as a bonus he helped me stay within my comfort payment!. Final paperwork was a breeze. Any questions I had were answered and he made me feel comfortable and made sure I was worry free. I left with a ... read more
Business response:
Hi Judith, It was a pleasure to have you pay us a visit the other day! Glad that you got to work with one of our favorite consultants, Alonzo. He's really going to love this review :) Thank you for taking the time to share. Hope to see you again in our drive for your complimentary ToyotaCare service! Customer Relations Wlyman@toyotacarlsbad.com 760.496.2415
The best customer service that I have ever seen. “Max and his boss were really exceptional in their performance. They got me exactly what I wanted in a vehicle. The answers that they provided for my concerns we're sincere and eased many of concerns. They treated me like the extremely loyal Toyota customer that I am. Max was professional, knowledgeable, courteous, and he made me comfortable with this decision. I was surprised, but the price and finance rate we're extremely beneficial. It reflected my long standing relationshi... read more
Business response:
Hi Lunsford, You're the best! Thank you for posting about your 5-star experience with our main man, Kramer. We've already shared your kind words with him and he was pretty happy to hear what you had to say. Please have a safe Fourth of July and let us know if you need anything at all!! Customer Relations Wlyman@toyotacarlsbad.com 760.496.2415
Excellent Coustomer Service “Jose Sanchez give us one of the best customer service I had. Excellent person, Excellent employee.” I recommend Toyota of Carlsbad , great service, great people
Business response:
Hi There, Wow- that's amazing! Thank you for writing this 5-star review. We feel so honored :) Happy to hear everything went smoothly during your recent visit with Jose. Have a safe and happy Fourth of July! Drive safe. Best, Customer Relations Wlyman@toyotacarlsbad.com 760.496.2415
Couldn't have been better! My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I have had my vehicle serviced, it has been simple and efficient. I am also in the customer service industry and it takes a lot for me to be impressed by the level of customer care, so I feel it's important to give credit where credit is due! Thank you!
Business response:
Hi Michelle, Thank you, that means a lot! We strive to go above and beyond for our customers and are always looking to improve our processes and add value to the service/purchase experience. Please let us know if you ever have any suggestions or additional feedback about our facilities or the amenities we offer :) we'd be delighted to chat. Thank you again for sharing! Hope you have a great morning, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Loyal customer! Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly recommend him & Toyota Carlsbad!
Business response:
Yay! We love our loyal customers. So happy to hear that we have been knocking it out of the park with our service, Enderton. Also, thank you so much for taking the time to share your feedback with our dealership- it really means a lot. I will be sure to share your kind words with Mo and the rest of our staff in this morning's meeting. Please feel free to contact me direct if you ever have any questions or concerns about our products or services. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
OUTSTANDING EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES AND FINANCE WHICH HELPED FOR A SMOOTH TRANSACTION
Business response:
Hi Rosi, Thank you for taking the time to share your experience with us on DealerRater! We know that shopping for a vehicle can be daunting, so we really try to put our best foot forward by making the process fluid and hassle-free :) Welcome to the Toyota Carlsbad family by the way. Feel free to reach out to me if you ever have any questions, concerns, or comments about your customer service experience and/or our products. Thanks again and happy Monday! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-9... read more
Repeat customers of Alex Ordonez - terrific expertise I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. We've been extremely pleased with Alex's product knowledge and professionalism, and while everyone typically hates the process of buying a car, Alex makes it easy because he has such comprehensive knowledgeable of the vehicles, standard and optional equipment, etc., as well as the financing options. No hassle, no pressure - ... read more
Business response:
Hi Pete, Your positive experience is music to our ears! Thank you so much for sharing your feedback with us, we really appreciate it. We try to combat the negative feeling that people get when purchasing a car by providing our customers with relaxed and friendly service. We will thank Alex for doing just that! And congratulations on your new Venza! We hope that you're enjoying it. If you ever need anything or have any questions at all, please do not hesitate to reach out to me. Vanessa Clark Customer Relations Manager Vclark... read more
Disappointed I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude towards them changed. It has not. First, for the last 2 years, my 2008 Highlander Hybrid limited had been having problems with the gas tank (won't fill up) then the braking system was malfunctioning. After numerous attempts to repair & thousands of dollars spent, the vehicle still wasn't repaired. Refunds were not issued in hopes to "eventually" figure out the problem... read more
Business response:
Hi Lauren, Thank you for taking the time to share your feedback with us. We apologize for the frustration with your 2008 Highlander. Diagnosing mechanical issues can be tricky sometimes and not always the most pleasant situation to deal with. I know that we touched base back in May to make amends, but if there's anything else I can do please do not hesitate to reach out to me direct. All the best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
By far the best car buying experience I've ever had. Very genuine, not at all pushy or salesy -- listened to my needs and was very helpful. I would recommend and revisit without question.
Business response:
Hi There- We are so glad that we were able to provide you with an excellent car buying experience! Our goal is to break the typical dealership stereotype by being genuine and helpful, not just during the sales process, but throughout your ownership :). Thank you for taking time to share your experience with us. We look forward to servicing you and your vehicle for many more years to come! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,192 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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