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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Perfect Great place to wait. Plenty to do for the kids and lots of goodies. Perfect service and friendly people. I only remember some of the people, but everybody was really friendly, and the older gentleman passing around fresh cookies was great! Thank you all..
Business response:
Hi Roberto!! I am so happy to hear that your children enjoyed our Kid's Room! We do our best to make sure every member of the family is comfortable during wait time. I know the cookies are an added bonus!! Bob is awesome! And he won't take no for an answer when passing those cookies out! I have tried to say no!) :) You are so very welcome and thank you for choosing us! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Quick in and out 1st 5K mile service I was a few minutes early but was greeted right away and taken in to set up the service with Sal. He was professional, friendly and quick but thorough. I was able to work from the lounge using their wifi and pleasantly surprised how quickly they were done.
Business response:
Hey there! What a pleasure to hear about your first 5K service visit! We are happy to provide you with WiFi and goodies while you wait. I am going to pass your review on to Sal today! Happy motoring! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Best service I've had in a while The blonde girl in the customer service desk was so helpful and very pleasant. She was very professional and lovely. I will be back and going to the same check out girl. She estimated & quoted up to the exact time and prices.
Business response:
Hey there! Thank you for giving Yelena a shout out! Reviews like yours truly help keep the team motivated! Thank you! Yelena will be very excited to read your review! I am going to share it with her and her team today!! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Allen Marquez was outstanding! Alan was super helpful he made the process the best I had ever experienced this is my second vehicle I've bought from Toyota of Carlsbad and this was the best experience I've ever had
Business response:
Hey there! OUTSTANDING ALLEN!! I'll be sure to call him that when I see him! :) Allen will be so happy to hear that he provided you with your best experience yet!! Reviews like yours really drive our team to provide that experience for you. Thank you so much for taking time out of your day to acknowledge Allen. See you next time! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Customer Service The customer service and overall service is outstanding! Our technician was Will Higgins and not only did he explain everything thoroughly, he called us to let us know they were finished and made sure that we had everything we needed. It's always over and above with Toyota of Carlsbad !
Business response:
Hey there! Outstanding! Now that is word I like to see in reviews on a Monday!! Will is pretty awesome with communicating. Nice to hear he stayed on top of your vehicle while it was with us for service. Thank you for leaving us a 5-Star review. Will and the service team will be very excited to read this!! See you at your next service visit, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
BestEver Excellent service, courteous personnel, and they actually complete the work in the time quoted. Now I ask you, "How often do you encounter this in today's wold?"
Business response:
Hey there!! Thank you for your review! I am very happy to hear you received excellent service in the time quoted! I will be sure to pass your review on to Kevin Skinner today! Enjoy the rest of your week. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Untimelyo I waited 30 minutes to drop the car off on my lunch hour. When I picked up my car I had to wait again for the Service desk to figure out the status of my vehicle...another 30 minutes
Business response:
Hi Melissa! I am so sorry to hear about the wait time. I would like to look further into your concern to ensure we are following process. Please contact me direct at your earliest convenience. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Flawless Never have a problem every time I bring my truck in for a service. They take the amount of time necessary to perform the maintenance. If they are taking to long they update you accordingly. Customer service is phanominal, simple things like the complentary starbucks and the cookies go a long way.
Business response:
Hey there! Thank you for your "Flawless" review! I am pleased to hear about your visit here with us! Communication is key! It definitely makes they day easier when you are will informed and our promise on time is accurate. Bob makes the best cookies! Glad you got to try one!! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Amazing! The best! I purchased a new car for the first time not only was that exciting but the customer service and experience was amazing and I was well taken care of! I came out of Toyota with the car I wanted! Jose Sanches made me a very happy and he truly took care of me! I highly recommend Toyota of Carlsbad and sales consultant Jose Sanchez! Thank you so much!
Business response:
Hi there, Congratulations on your first car purchase!!! That in itself is very exciting! Jose Sanchez is one of the best! Glad to hear he gave you and amazing experience! Sounds like you will have great memories of your first car, including the buying experience!! Enjoy your new ride, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,192 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 7:00 p.m.
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