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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Great experience As always, the staff and service were excellent! They are prompt and friendly and the waiting area is very comfortable. I really appreciate the coffee. Thank you!
Business response:
Hi there! You are so welcome! And thank you for choosing Toyota Carlsbad as your Service Department! We look forward to seeing you on your next visit! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Unacceptable wait time We were there for our 6.30 am service appointment but had to wait for a half hour to be checked in. Apparently check-in attendants do not show up until 7 am. By then there was a long waiting line blocking the exit driveway. Hope management will address this issue.
Business response:
Hi Jojo! I'm sorry to hear about your experience. Unfortunately, we do not open until 7:00 a.m. I'm not sure how that mix up occurred. Please contact me directly; I would like to look into this further. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Always a great experience I always hate taking the time to get my car serviced, but Toyota Carlsbad has service down to a great customer experience making it as easy as possible. Quick recognition when you drive up, they always explain clearly what's going to be done, always have it done earlier than they say, and I always get a call when it's ready. They give me a ride back to work, and when I pick up my car it's even washed - free! Toyota Carlsbad has the Nordstrom touch when it comes to service.
Business response:
Hi Larry! What a compliment! Thank you! Our goal is to provide you with a Truly Exceptional experience and it sounds like we achieved that with you! Thank you for choosing Toyota Carlsbad as your Service Center! Enjoy your weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
extremely good communication and service, very good communication, detailed explanations, clean car, good coffee and cookies, turned off tv so I could read, nice personality of man that followed the care and service of my car( from leucadia)
Business response:
Hi there! Communication is key! I'm glad our handsome guy from Leucadia kept you well informed! ;) Coffee, cookies, books... I'm going to the Service lounge right now! That sounds like an amazing break! ;) Thank you for your feedback! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Courteous and efficient The staff is attentive to all customer needs while efficiently diagnosing and fixing vehicle problems. The "check-in" process is highly organized so it flows smoothly and all employees pleasantly courteous. I'll definitely return for my next service.
Business response:
Hi Paula! Thank you for your feedback! We strive for you to have a flawless experience from check in to check out! Sound like we achieved that with you! We look forward to seeing you again, Paula! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Service of my new car. This was the 5 TH time I took my new car in for normal servicing. All 5 times service was excellent. I am very pleased.
Business response:
Hi! Thank you for choosing to service our vehicle with Toyota Carlsbad! Cheers to 5 more excellent times! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great Service Department The Service Advisor is always friendly, he explains my service needs clearly and he gets me in and out in a very timely manner. The car is always cleaner when I get it back than it was when I brought it in.
Business response:
Hi! Thank you for your review! It's our pleasure to give your vehicle a courtesy wash after service! I will share your feedback with Paul, he will be thrilled to hear! Have a great weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Once again, Job well done! Will was very helpful getting me in and out fast. Explained everything that was going to happen. The car wash was better this time. Really clean and no water spots.
Business response:
Hey there! Thank you for your feedback! I'm happy to hear you are pleased with the car wash this time around! Thank you for giving us another chance! :) I will share your review with Will today. I know he will appreciate your feedback as well. Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Quick, Efficient, Friendly I have visited this service center many times, usually without an appointment. I feel like they takegoodcarr of me, and their waiting room is very comfortable
Business response:
Hi there! Thank you for being a loyal guest to our Service Department! That is awesome to hear we are giving you fast service even without an appointment! We do recommend them for even faster service! You can book right on our website! :) Have a great weekend!! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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