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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Friendly service , I was hungry and ready to take the shuttle but no one called my name so I stayed there hungry. I did however receive a phone call to be picked up from a destination I was never dropped off at.
Business response:
Hi there, I'm sorry to hear you were hungry! We do have a cafe area with food for purchase and complimentary coffee, tea, and hot chocolate. We also have complimentary cookies around 3pm! Sounds like there was a lack of communication with our shuttle service. Sorry about that. Please feel free to reach out to me directly if I can be any assistance. We thank you for choosing Toyota Carlsbad as your Service Center! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Steve Guerro Always great working with Steve. He gets the job done on time at the best prices! Brought my Prius and Tacoma in at the same time and got both back clean and all problems fixed
Business response:
Hi there, Thank you for taking the time to send us this great review and for being a loyal customer. We appreciate your choice to come to us for service, and we are so happy to hear that Steve does a great job in taking care of your vehicles. We look forward to seeing you next time! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Upgrade program The car was chosen and the offer to upgrade was given and explained in detail. There wasn't any pressure and I was given a chance to take the car for 24 hours to drive local area and freeway to see if it,was to my liking. In the end I decided to upgrade. Thank you.
Business response:
Hi, there! Isn't that an awesome option!? Being able to test drive for a whole day before making a big decision like upgrading! We want you to feel comfortable and confident in your purchase. No pressure! Be sure to send us a picture of your new ride!! Congratulations! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Very nice Service price seems reasonable compared to the other place where we brought our car for service before. Overall experience is very good. We needed rental car. It was very good because not only we could try out new RAV4 but also it was free.
Business response:
Hi, there! Thank you for choosing Toyota Carlsbad! I am happy to hear you had a good experience and got to test drive a new RAV4! That is exciting! Looking forward to see you again, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent experience! Had a great experience! I Loved Frank who helped me, was patient with me and answered all my questions. He went out of his way to help me and heeven stayed passed his work hour to wait for me with the color and the car that I wanted. Very happy customer!
Business response:
Hi there, Thank you for taking the time to write such an amazing review! Frank is an amazing sales consultant, and he will be so happy to hear about what a great experience you had. Congratulations of your new car! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great employess Bought a Corolla yesterday evening,8/7/216.Got an internet price from Christina via email,helped by salesman Sam Khoury who was respectful ,not pushy and had a big smile even if he was tired.Financial officer Truman was thorough,nice and matched the rate of our bank.A++ service.
Business response:
Congratulations on your new Corolla! I am so pleased to hear that your car buying process with us was seamless and friendly. Thank you for taking the time to write out your kind words about Sam, Truman, and Christina. They do amazing work, and I will be sure to pass on this review to them. Happy driving! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Recall Got there at 7:50AM and I was greeted by someone immediately and gave me instructions. Shortly after that Ronald came up to me and instructed me to go inside the office so he can do the paper work. I was told that car would be ready between 1:00pm and 2:00pm. They called before noon saying my car was ready. Very fast service. Thank you!
Business response:
Good afternoon! We are so happy to hear that you had a great experience servicing your car with us. We pride ourselves on providing efficient work in a timely manner, and it's great to hear you were able to have your car taken care of quickly. We hope you have many more miles before you come back in for your next service, but we look forward to seeing you then! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795 "
Recall checkup I recently moved down here and this was my first visit to the dealership. The service was Excellent!! when I called to make the appointment they were very polite and courteous. When I arrived the were once again polite, courteous and professional. I service manager was the same and when my Truck was done, the service manager promptly let me know and they had washed the truck for me. While I waited, the lounge area had food and drinks you could buy and fast free WiFi. The best toyota dealership I have experienc... read more
Business response:
Hello! Welcome to Toyota Carlsbad! We are so happy to have you! It is great to hear we took care of your recall and you enjoyed our lounge! Make sure you grab a cookie from Bob next time you come! ;) Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Antenna fix Dave had my antenna fixed after I pointed out that it broke while going through the car wash at Toyota. He promptly got it fixed, without charging for the fix. Thank you, I appreciate the honesty since i noticed he problem a few days after I came back from the dealer.
Business response:
Hi, there! I'm sorry to hear about your antenna getting damaged. Sounds like Dave did the right thing and immediately addressed it! Thank you for sharing your feedback. Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open at 8:30 a.m.
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