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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Excellent Service Often ones opinion/perception of the maintenance service received starts and ends with your interface with a Service Advisor. I take this opportunity to praise Tony Owen for excellent service rendered in a professional, honest, informative and forthright manner. Thanks Tony
Business response:
Hi Frank, Thank you so much for sharing your experience with Tony Owen. It is a pleasure to hear he made your experience an enjoyable one. Thank you for choosing Toyota Carlsbad, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Excellent Great place to take my car in to get repaired. I was treated very well. The service center is a very nice pklace to go to.
Business response:
Hi there, Thank you for choosing Toyota Carlsbad as your Service Center! We are happy to have you! We appreciate your review, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Improvements needed My wife and I have owned Toyota vehicles since 2010. We have purchased our vehicles at your facility and we have used the service center for all our needs. A year or so ago after one of the services on my vehicle the light telling me that I needed servicing turned on after I left the center. I returned and the service attendant called the service manager who explained that they had neglected to reset the notice. I just took my new car for service and encountered the same problem. My big concern is that if... read more
Business response:
Hi there, I am sorry to hear about this frustration. We will certainly look into the concern and speak with the Technician regarding resetting the maintenance light. Furthermore, we want to be sure that you are confident your vehicle was taken care of! We are glad to have our Shop Foreman look over the vehicle to ensure all repairs were completed as promised. Please contact me direct to make these arrangements! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Fantastic service at Toyota Carlsbad! I went to Toyota Carlsbad to have serviced a failed dashboard fan for a 2014 Toyota Corolla in the middle of the summer. They diagnosed and troubleshot the problem to be failed motor and had a replacement available, and so I decided to wait it out there. All the employees there were cordial, and the waiting lounge are was clean and comfortable with free WiFi. The cafe person even brought around complimentary baked cookies! (I had two.) As it turned out my car was a couple of miles out of... read more
Business response:
Hi there, I am so happy to hear you got your dashboard fan fixed so quickly! It has been so hot! That was so great Corinna was able to have it covered under warranty! :) I will be sure to pass your review on to her today! Bob is our Cafe Ambassador, he just loves passing out cookies to our guests! It must have been so nice to snack on some cookies in our lounge with A.C., Wifi, and t.v.! Thank you for choosing Toyota Carlsbad! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Wonderful Went to buy a RAV4 and that's exactly what I did! Mark Lehman helped to give me a quote of what the value of my Mini Cooper would be to trade in and helped me find my RAV4 :-) Mark was very helpful and I would recommend anyone else buying a car from him! He was not pushy, he was just straight to the point. He also did his best to get me the best deal on my RAV4 :-)
Business response:
Hi, Nicole! Congratulations on your RAV4! Thank you for sharing your experience with Mark Lehman. Sounds like you had a great time while shopping for your RAV4! Awesome to hear! Wishing you many miles, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
great experience My family has always had a great experience with Toyota of Carlsbad. They always keep contact with Anthony! I went in to buy my first car with my family (family's 5th Toyota from Carlsbad) and it was great. Anthony is very helpful and answered all of our questions. He is very professional and friendly! Would definitely recommend going in and talking to Anthony!
Business response:
Hi there, Congratulations on your first car! It is awesome to hear about the relationship you and your family have with Anthony! That is what we are about here at Toyota Carlsbad, family!! Welcome and enjoy your new ride, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great service on every visit I really enjoyed the service at Toyota Carlsbad Service. I am greeted well and treated like a queen when I'm here. The advisors are kind and informative. The youNguyen ladit's and gentleman that greet you after you go in to the waiting area are very nice and helpfully too. Oh don't forget the great Starbucks coffee...my favorite. And the lady there she is always so sweet and helpful. 😊
Business response:
Hi, Cynthia! You are so very welcome! And thank you for choosing Toyota Carlsbad! One of our goals here at Toyota Carlsbad is to ensure your wait is comfy, just like if you were at home! Grab a cup of coffee and a book or magazine and leave the rest to us! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Outstanding Performance Kevin Laird, my Service Advisor, on my most recent visit did an excellent job of explaining the details regarding the 120,000 maintenance that he recommended. He provided answers to all of my questions that were understandable and provided additional explanations when necessary in a polite and professional manner. He also ensured that I was aware of the special deals and programs that the dealership was offering customers. His self confidence and communication skills inspired confidence in his knowled... read more
Business response:
Hi there! Thank you for being such a loyal customer! We appreciate you!! What a great experience you had with Kevin Laird! Thank you for sharing! Looking forward to many more miles with you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Friendly service , I was hungry and ready to take the shuttle but no one called my name so I stayed there hungry. I did however receive a phone call to be picked up from a destination I was never dropped off at.
Business response:
Hi there, I'm sorry to hear you were hungry! We do have a cafe area with food for purchase and complimentary coffee, tea, and hot chocolate. We also have complimentary cookies around 3pm! Sounds like there was a lack of communication with our shuttle service. Sorry about that. Please feel free to reach out to me directly if I can be any assistance. We thank you for choosing Toyota Carlsbad as your Service Center! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,192 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is closed now. It will open tomorrow at 10:00 a.m.
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