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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Friendly and efficient service Carlsbad Toyota makes me feel important and comfortable. It has a very nice lounge with coffee and muffins where you can relax and wait while the work is done. They are prompt and efficient with their service. It was a very pleasant experience to be there.
Business response:
Hi there, Reading your review brings a big smile to my face! You did exactly what we want for you! You relaxed while your vehicle was being serviced! We want you to feel right at home while you are here! Thank you so much for your shout-out! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Friendly service The wait to drop off my car was a little long (about 15 minutes even though I had an appointment) but the employees were friendly and my car was completed in less time than expected for less money than quoted over the phone.
Business response:
Hi Susan, I'm sorry you incurred a bit of wait when you first arrived. Your appointment does ensure your vehicle is serviced before a customer without an appointment. Awesome your vehicle was out ahead of time!! Thank you for your feedback and for choosing Toyota Carlsbad. Have a greet week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
excellent service This facility is well built, nicely designed, staff is friendly, courteous, and available. service on car is excellent as usual. Been customer since 1977. still the dealership to go for all my Toyota needs. excellent customer service!
Business response:
Hi there, Thank you so much for your loyalty! You have been a customer for almost as long as Toyota Carlsbad has been around!! Wow!! :) Your feedback is greatly appreciated! Cheers to many more miles and years!! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
What a great experience This was the first time ever that I have purchased a brand new vehicle and boy am I glad that I went through Toyota of Carlsbad. I feel very strongly that everyone that I encountered went above and beyond for me.
Business response:
Hi there, Moses! Wow! Congratulations! Isn't is so exciting to have a brand new vehicle!? Thank you for choosing to purchase your first ever brand new car from Toyota Carlsbad! You are now part of a loving and caring family! Welcome! I will share your review with Mauricio and Gus today! Enjoy your new ride, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Recall repair I was in for the recall notice for rear seat seat belts. Repair was done in a reasonable amount of time. I also had to have some instruction on how to use the back center seat belt. I have have my Rav 4 for 8 years and never had to use the center seat belt until recently.
Business response:
Hi, there! Glad we got that recall taken care of for you! Now you can use your center seat with the comfort of knowing your passenger is safe! Thank you for choosing Toyota Carlsbad! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Quick service My car was done in a timely fashion and it was not expensive. Also the shuttle to the outlet malls was a plus with hourly pick ups back!
Business response:
Hi, Hana! Thank you for your review! Sounds like you enjoyed your visit here to our Service Center! Awesome! And thank you for choosing Toyota Carlsbad. We know there are a lot of options out there. We appreciate your loyalty! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great service I received great service from Toyota Carlsbad. Sal was very friendly and very helpful. Sal also made sure to go through the paperwork, and he walked me through the entire process.
Business response:
Hello! Thank you for your review! It is our pleasure to assist you! Sal is super friendly. :) One of my go-to-guys in our Service Department! I will be sure to share your feedback with him today! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Maint. Jana Was most helpful and as always courtesy. She is always pleasant and informative. She is helpful and does not try to sell me things I do not require.
Business response:
Hi! Thank you for sharing your experience with Jana! We appreciate you choosing Toyota Carlsbad as your Service center! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
60,000 mile service Steve Guerrero, the Service Advisor, did a great job, start to finish. In addition to timely service and follow up, Steve went above and beyond to be sure that I was satisfied. He took the extra step of finding a way to wash the Prius when the car wash went down. This type of customer engagement is the reason that I continue to choose Toyota Carlsbad when there are other alternatives available. Thank you Steve!
Business response:
Hi! Thank you so much for sharing your experience with Steve Guerrero! We appreciate you choosing Toyota Carlsbad as your service center. There a lot's of choices, we know! Your commitment to us is greatly appreciated. See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,192 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 7:00 p.m.
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