This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Welcome to Toyota Carlsbad! We are looking forward to serve you with the relaxed and friendly service we have been known for since 1972! This year we have pledged to treat each of our guests to the Toyota Carlsbad Loving Care, TCLC, way of doing business. TCLC is an array of full-service amenities for your complete satisfaction. Whether you are in the market for a new or pre-owned vehicle, or need an oil filter, we're here to take care of your needs from purchase to service and everything in between!
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Toyota Provided Excellence Your service department has provided excellent service every time I have had my car serviced and routine check-ups. Work has been done on a timely manner, each service supervisors I have worked with provided me professional, kind courtesy. In fact as I look across the board from Bob in the Food and beverage counter to the Cashiers, the courtesy shuttle drivers, entire check-in team and check out team all communicated well, with me and each other, that's what you call a team. If there was a little x... read more
Business response:
Hi, Anita! You hit the nail right on the head! We are a family here and our focus is on our guests! Bob takes a lot of pride in assisting guests in our cafe! Thank you for taking notice! On it like a rash!! Well, I hope it's not an itchy rash! ;) I will be sure to give everyone at our Service Center a big shout out for you! Thank you for your review, we do appreciate you! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
a hit and a miss I checked in, and mentioned I wanted the shuttle service, and an express oil change. I missed the shuttle by 1 minute. and had to wait 30 minutes to catch the next one. I received the call that one of my issues with the car wasn't covered by warranty, and when I picked up my car, I was told I ordered the 80,000 mile service and that's what I was charged for. I was bothered because I wanted the express oil change which is more than half the price, not the 90 something dollar oil change. I felt very backed int... read more
Business response:
Hi, there! I apologize that the shuttle had just departed when you arrived. We do run 3-4 shuttles a day and know that your time is valuable. We only perform Toyota Factory service recommendations but you are in the driver seat. We will modify any service package to complete only the items that you wish to have performed on your Toyota. Please let your service consultant know and we can customize your order. There are different services and a basic oil change. I'm not able to look up your service visit without further inform... read more
Outstanding salesmanship & service. I spent at least 8 hours over 3 days looking for the right car. Mr.David Flagg was the salesman who assisted me every time I was there. He was both courteous and professional while showing me a myriad of vehicles that might meet my long list of conditions and accessories. David was extremely knowledgeable and untiring in his efforts to find the car of my dreams. He succeeded. I could not be any happier with the 2014 Camry LE that I purchased. Without Davids thoroughness and dedication to m... read more
Business response:
Hi, there! Wow, 8 hours over 3 days! That must have been exhausting! I am very happy to hear about your experience with David. David is one of the most patient people I have met! He always puts his customers first and will go above and beyond, as he did with you! I also have a 2014 Camry LE!!! What color did you get? Feel free to share a photo on our Facebook page! Thank you for choosing Toyota Carlsbad! Congratulations! Amber Morris Customer Relations amorris@toyotacarlsbad.com
CUSTOMER SERVICE PETE IS VERY HELPFUL AND HIS FOLLOW UP IS GREAT. IT MAKES FOR A SMOOTH ENCOUNTER AND LESS STRESS WHILE HAVING MY CAR SERVICED TO KNOW THAT I AM IN GOOD HANDS.
Business response:
Hi Tracy and Bill, You are definitely in good hands with Pete! He is my go-to guy as well! It is so great to hear about your smooth encounter! Thank you for choosing Toyota Carlsbad! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Friendly courteous Very friendly and courteous service. Everyone went out of their way to make it a pleasant experience. .The service manager Ron was great and made sure I got the loaner car and out within 15 minutes
Business response:
Hi, there! Thank you for sharing your experience! Ensuring your experience is pleasant is very important to us! I am very happy to hear about your visit here with Ron! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Recall and Battery Replacement Ho hum, had to wait about 3.5 hours for the recall work, and also had my truck battery replaced. I am hopeful the battery was bad, but I know there were a few "power" related issues. Nice service center, good people, all is good there!
Business response:
Hi, there! Thank you for your feedback, sorry to hear your service visit took that long! I hope your wait was a comfy one. We do offer complimentary shuttle service to the Outlet Mall, every hour, on the hour. Please contact me directly if I can answer any of your power related questions! Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Best service department ever! This service department is so professional & it is a delight to get my Prius V serviced here! The waiting area is very comfortable & always look forward tony early morning appointment!
Business response:
Hi there, Thank you so much for choosing Toyota Carlsbad! It is a delight for us to service your Prius V! Thank you for your review! See you next time! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
35k servicce Usually I bring my car in to be serviced early in the morning and I get taken care of promptly. Today my appointment was at 2:50 PM. I had to wait at least 15 minutes for a service advisor to see me. He was nice, but in the future I will bring my car in early when there are more people available to attend to customers bringing their cars in for service.
Business response:
Hi Stephen, Thank you for your feedback. I'm sorry you had a bit of wait to get checked in. Rest assured your vehicle was serviced before another vehicle without an appointment. Thank you for choosing Toyota Carlsbad! We appreciate your feedback. Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
oil change Awesome employee. He helped me out a lot. I went for an oil change and also got a free alignment check. I got there without an appointment and he was cool about it in giving me service on my suv.
Business response:
Hi Barbara, We think Kevin is pretty awesome too! Thank you for sharing your experience with him and our Service Center! Great to hear about your free alignment check! We do offer a complimentary 17 point inspection each time you come in for service! :) Feel free to make an appointment in the future and request Kevin as your advisor! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,192 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com