Tom Wood Volkswagen

Jaquilla Crowe 

on Facebook

9 years ago

I drove my VW Toureg to Tom Wood on Thursday evening to have my car checkout. On Friday 19th I waited all day to hear from them. About 3 pm on Friday I called & called but I could not get thru to serviceman I was told he was away from his desk. At 4pm they called & told me it needed 2100 dollars in work I told him ok I was coming to pickup my vehicle. Fifteen minute later he called & said it was not starting I better bring a toll truck. I get their & he tell me it needs a engine. This just does not sound right to me. 

Cody Cobb 

on Facebook

9 years ago

It's an incredible place where the employees are always helpful and extremely pleasant! 

Brett Shepard 

on Facebook

9 years ago

This was my first and last service at Tom Wood. I showed up for my 9:30 amappointment and was told it would be 3 hours before they even started to work on the car. I asked the guy why they bother scheduling appointments if it's first come first served - he indicated that this happens all the time. When I came back at 12:45, there was no acknowledgement of inconveniencing me, no apology, no effort to make it right. The service guy I talked to the 2nd time asked if something was bothering me (rephrased from his not at all prof... read more

Taylor Alexus 

on Facebook

9 years ago

Well at first I thought it was going to be a good experience. I was buying a used car I get that but when paying 14,000+ fees I expect it to be in pretty good shape. Well after signing all the paper I realize I get no spare key. That is minor but still 150$ replacement since its push to start and also no floor mats. Minor issue again. Now I am stuck on the side of the road 2 hours away from home with big plans for tomorrow, a flat tire and get in the trunk and no spare or tire jack. Now here waiting for a possible replacemen... read more

Allen Madsen 

on Facebook

9 years ago

4 hours to buy a car, sales person promised a pair of sunglasses then told us after he forgot to add that to contract then see a lady get cooler, cups, shades. It was not a good time. We did get a good deal but jettas are a dime a dozen. This was our 6th vw next time we're going back to Dreyer & Reinbold 

Brian Tenclinger 

on Facebook

9 years ago

My VW Jetta TDI was part of the settlement program and I worked with Kenny Scott to make the transition from that vehicle into a certified pre-owned that fit my criteria. Kenny worked hard to select several vehicles that I drove eventually narrowing it down to one. He's a genuine employee and provides excellent customer service. 

Ryan Dorton 

on Facebook

9 years ago

My wife and I were looking for a replacement vehicle for her TDI Jetta recently. She loves her Jetta but we can't pass up the value of the buy-back in the wake of the emissions issue. The experience at Tom Wood was excellent and John Pittman was wonderful to work with. My wife knew exactly what she wanted and John was friendly and respectful throughout our buying experience. This was our first time buying a vehicle from Tom Wood, but after numerous issues with the dealership in Lafayette, we had been to Tom Wood a few times ... read more