Todd Henderson - State Farm Insurance Agent

Barry P 

on BBB

2 years ago

Disgusting service after over 20 years as a customer of State Farm in Charlotte. Their claims portal is a technical disaster; my repair shop can't get it to accept their inputs after several tries. After 6 weeks their adjuster called me directly to ask the repair shop to try to send the estimate again. Since I had the estimate, I offered to email it directly to them. Oh, no - you can't do that sir. It can only come from the the repair shop via the portal! I'll give them credit for one thing - they're top notch at stonewallin... read more

Stephen K 

on BBB

2 years ago

State Farm did nothing. They ruled my girlfriend at fault on an accident that clearly was not her fault. The guy was passing her on the interstate, pulled right in front of her and then he slammed on the breaks. My totaled car was taken to a towing place and I get a call saying I owe over $900 for towing and storage. The car salvaged price was around $300 to $400. I had to give my cars title to the towing business just so I didn’t have to pay over $900.00. I lost money because of State Farm and I am considering reporting to ... read more

Christina S 

on BBB

2 years ago

Been with this company for over 20 years. We have 18 policies ($7600 in premiums per year) with them. They have charged us $2400.00 a year for 13 years just for flood insurance on one of our rental homes, plus $1008.00 for regular home insurance on this same property. We finally paid off the mortgage so we could cancel the flood insurance. Which was a month before the renewal. Our mortgage company paid the flood and regular insurance from our escrow a month early. We were assured that we would get all of our money back since... read more

Mitchell O 

on BBB

2 years ago

If you have a total loss on your vehicle it should be noted that they only give you a rental for 7days after their initial settlement offer. No matter how bogus that offer is. By law you are allowed to negotiate their initial settlement, which of course I did. Their initial offer was given to me on a Saturday I wasn’t able to dispute it with anyone until they contacted me on a Tuesday and we weren’t able to come to an agreement until the next day being Wednesday. They sent over paperwork for the title which we received late ... read more

Douglas W 

on BBB

2 years ago

"Horrible" is too polite. We suffered hail damage in May, 2023. Our neighbors are having their roofs replaced with support of their insurance carriers. State Farm claims I have only $1,500 in damage (and their adjuster failed to see a hole in the roof caused by hail). Our contractor informs me that one State Farm adjuster has denied 57 our of 57 claims during the past year or two. State Farm is not the insurance company they were about 15 years ago when they agreed to cover $20,000 in damage to my home due to a faultly water... read more

Maurice A 

on BBB

2 years ago

Quick to bill, but slow to pay. I have a simple claim but the adjuster filters her calls through voicemail and doesn't return messages left by my attorney. this is going on a year now. what good is having insurance if they don't respond. we have to sue the driver now. i feel bad for him. don't use state farm 

Gary W 

on BBB

2 years ago

If u could leave negative stars I would. If you are looking for home owner insurance… RUN. They are more interested in making up their 13b loss last year, raising rates, and denying every claim stating “preexisting”. After 13 years owning a property since new, and it’s “preexisting “. ???? Strange how the issue happened in a middle of a storm. But again, that’s “preexisting “ I hope they can survive when all their customers leave them. Read the reviews, they are true. Good luck State Farm! Keep pushing to Make up that profit... read more

Cameron C 

on BBB

2 years ago

Very bad customer service. They will send you in circles at their call center for hours. Refuses to file a claim. Should be illegal. 

Carly H 

on BBB

2 years ago

DO NOT USE THEIR SERVICE! The worst insurance company I have ever dealt with. Been trying to get our roof replaced for over a year and they are fighting us tooth and nail on everything. Their customer service is the worst I've ever experienced. Save yourself time money and agony and go with any other insurance company. Would leave 0 stars if I could.