Todd Henderson - State Farm Insurance Agent

Russell B 

on BBB

2 years ago

No help what so ever No estimate Misled through whole process Project from ****, kitchen remodel is half the kitchen I had As a policy holder I was given half 50% of money of estimate and the vendors that did research were paid in full 100% This project was in middle of Covid and contractors were hard to find without spending 3 times the amount. Which caused a lot of stress and pain I’m 68 diabetic and disabled and to do this project just about on my own. The agent sounded like he wanted to help but not really was no help at... read more

DANIELLE H 

on BBB

2 years ago

Incompetent Claims Department in my Opinion! Someone hit my parked SUV's rear end (pretty hard) on a restaurant's private lot. Witnesses and their staff gave me a report and photos when I went out to my car. The staff got the woman to come out so they could give me their insurance information. The couple has State Farm Auto Insurance, and so do I. I called the State Farm claims department and gave them the other parties' information. At that time I made NO mention that I was also State Farm insured. I sent them the photos, t... read more

Novella S 

on BBB

2 years ago

They're the worst in paying/settling auto claims when their insurers is at fault for running in back of me while stop/sitting at red traffic light. I would like to give a 0 * star 

Lotoya L 

on BBB

2 years ago

I wish I can rate -0 but 1 is the lowest....... Thank God I do not have State Farm as my Insurance company. So the day before Easter a man hit my mom (a senior citizen) house with his truck due to his road rage. It has been mark unsafe and she needs work before she can go back into her house. Her neighbor lawn was damage due to the accident as well and the crazy thing about that is the insurance company issued her a check to get her lawn fixed...HER LAWN FIXED!! Here mom is still displaced almost 3 months later and still wai... read more

Tanya L 

on BBB

2 years ago

State Farm pays under value for damage to your home so they don’t have to pay out. **** poor company to say the least. Their amount doesn’t even meet my deductible so I have to pay out of pocket. Why do I even inside the home when it covers nothing. 

Richard S 

on BBB

2 years ago

You may think your covered, when you let a family member or freind, that resides in a different state drive your vehicle. But with this company you are not. My son and I live together. My policy and residence are in *******, where we spend winters, and he has a residence in ***** where we spend summers. He was recently in an accident and was injured. He is listed as a driver on my policy, but his claim was denied on a technicalty solely because his legal residence is in Maine. I am currently searching for an honorable compan... read more

Pedro H 

on BBB

2 years ago

I called State Farms on a matter. I kept getting transferred from one person to another. After the third transfer, the person "helping" me was obviously not happy doing her job. Her tone of voice and words showed total disregard for my problem. At the end I asked to be transferred to her manager or anyone else which she avoided by placing and then telling me they couldn't help me. 

Nickelle L 

on BBB

2 years ago

I worked for state farm for 5 years and I'm disgusted in what it has become today. I filed a claim online on June 5. On June 7 my claim was denied a three car accident. I never gave a statement of the incident. On what grounds was my claim denied what facts of the accident did they have. Inexperienced adjusters who will cost the company a lot of money in the long run. 

Lisa N 

on BBB

2 years ago

Awful, awful, awful experience. Unprofessional, unscrupulous employees who consistent lie (ex. saying they never received a police report when I had been told a week earlier that they had it), refuse to answer the phone, endlessly and deliberately reroute your call to the “wrong dept” to avoid dealing with you about a claim. Frankly they shouldn’t even be allowed to be in the insurance business anymore because you are not assured of ANYTHING! Very sad deterioration in ethics. 20 years ago I thought they were great. Now I’m j... read more