Todd Henderson - State Farm Insurance Agent

Jeffrey C 

on BBB

2 years ago

On Memorial day 2022 I was in a serious car accident. Sitting at a light a gentleman who was allegedly suffering a seizure traveling 50 miles an hour came out of nowhere and smashed into my car head on. I suffered a fractured neck, fractured back, broken wrist, broken ankle, broken femur bone in 2 places in my left leg and was knocked unconscious. As soon as I was coherent the next day I immediately contacted my attorney, a personal friend, with Henderson, ********* * *********law firm to begin filing a lawsuit. For the next... read more

Yolande W 

on BBB

2 years ago

I've been an insured longer than with any company. I'm horribly disappointed in their back office customer service which is basically nonexistent. When my agent makes changes to my policy it takes forever & they start sending emails that make no sense that no 1 can explain. My agent says 1 thing, back office says something else. I switched my auto policy because I was just tired of the "we don't know" from the back office because agents don't work on weekends. Why I don't know, they should. Things happen 7 days a week, not 5... read more

Evelyn M 

on BBB

2 years ago

This insurance company, said my policy would go from $80 to $300 a month, some kinda of lie! No insurance has ever done that! 

Luke C 

on BBB

2 years ago

They denied a claim due to their inability to contact their client who admitted to hitting my wife who was stopped at a light. We are filing a complaint. They have become a scummy company. Proceed with caution. 

Jennifer K. 

on BBB

2 years ago

THE WORST! State Farm, who is supposed to help US THE PEOPLE WHO PAY THEM TO INSURE US… ignore court documents!!!! Signed by a judge and are certified , so they can appease the big guys!! Ie corporations My FIRST BORN SONs LIFE WAS TAKEN, his car was totaled ( insured by Statefarm) and if I could upload the STRIKING ORDER SIGNED BY THE JUDGE which CLEARLY STATES Penfed has NO CLAIM to the car….well again since I’m not a corporation , Im just a Lowly Grieving Mother they are ignoring MY LEGAL documents , the afore stared STRI... read more

Austin S 

on BBB

2 years ago

Lied to me about what submitting a claim would entail, did not accept the claim and now my insurance premiums are higher for the forseeable future 

Jaz B 

on BBB

2 years ago

If I could give zero starts I would . Avoid State Farm insurance. At the beginning of April pipes burst inside my wall. I called State Farm and notified them that I was waiting on a plumber to arrive. Nothing was leaking under my sink but my floors was saturated in water . I called 10 plumbers whom ever came first had the job . The next day plumber came out . He stated he didn’t see any water leaking under sink he had to go through the wall, he did . My pipes in wall had bust . He had already cut the water off . I had told h... read more

Amber L 

on BBB

2 years ago

My family has been with Jimmy Dunn State Farm since we moved to Charleston in 2012. You call, they pick up the phone. They reply quickly to emails. Whatever you need, they take care of you. We have our cars, home owners insurance, and special instrument coverage with them. Another company could offer me a huge discount and I would never accept it. Their rates are fair, low and the service provided exceptional. We actually had two accidents this year and Jimmy Dunn State Farm helped us through that with ease. I fully trust Ji... read more

SHERI M 

on BBB

2 years ago

BAIT AND SWITCH !!! That's exactly what the tech said to me!! Oh NOOOO! We don't bait and switch!!! I can't believe how CRIMINAL!!!! The quote I had Previous of State Farm was the same. I only switched for the BUNDLE!!!!! 6 M0NTHS later, up $385. I WAS BAITED, THEY PULLED THE OLD SWITCHEROO!!! WHEN EXACTLY DO THE CRIMINALS ACTUALLY PAY?????? Sincerely sick to my stomach, SHERI M