Todd Henderson - State Farm Insurance Agent

Maryann M 

on BBB

2 years ago

The worst insurance company. Cancel immediately if you have State Farm. Had an accident on 5/22 and they didn’t look at my car ti 7/5. Then rental expired. A billion dollar company said they were sorry with every phone call I had with them. I’m not giving them any stars. They really don’t care ! 

Harry G 

on BBB

2 years ago

State farm insurance is a great insurance if your are an alcoholic. One of their insured side swiped my car and kept going. I caught up to them at a traffic light, and told them that they had hit my car and to pull over. When the traffic light turned green, that person sped off. I followed them and they turned into a subdivision. I called the police. They found the car in the subdivision with paint from my car on it. The police talked to the driver who smelled of alcohol, who said he does not know anything. The police wrote ... read more

GEORGE G 

on BBB

2 years ago

If I could give a zero I would. We paid premiums for 35 years with only one minor claim many years ago. This past year my vehicle was damaged in a grocery parking lot. Comprehensive coverage was denied. Then we experienced roof damage from a storm. They went out of their way to make the claim process incredibly difficult......sales agent was useless (like a franchise who only sells), outsourced the adjuster (who will only do what they are told by State Farm behind the scenes), and the claims person will automatically deny yo... read more

Elizabeth M 

on BBB

2 years ago

They were totally disrespectful. All I wanted was a quote 

Garrett M 

on BBB

2 years ago

Worst experience ever. I filed a hail damage claim on my new truck I bought. They took 4 weeks to get anything done. Just to find out it was totaled. The first week my supplemental estimate was sent to a person who no longer works there. Now I’m being low balled on my vehicle for the payout. Almost 10,000 less that what I paid 4 months ago. And I only put 4000 miles on the vehicle. Huge scam artist looking to pick on people during a tough time 

Gregory L 

on BBB

2 years ago

state farm overpriced--- very poor communications with the company on changes to your policy and increase in charges .they did not state what extra charges were for, back and forth with agents for 2 weeks. did not seem to know what was going on. 

Clint P 

on BBB

2 years ago

After tornado incident at our house, what was worst than the actual event itself, was the complete isolation, not caring, no communication, as if we didnt exist. Got no direction, instruction of what to do. Absolutely nothing. As if we didnt exist. We sat in two lawn chairs staring at our destruction for 6 days, alone. We have been loyal monthly paying customers for 5 1/2 years. 

Travis W 

on BBB

2 years ago

Been waiting on my kitchen to fixed for 7 months. It happened in 12/26/22. Had pipes bust. It took 3 months to have an adjuster come to the home. He didn’t even go downstairs where the issue began. All my cabinets ruined and been fighting to get them to pay for that They still don’t want to cover all the cabinets because they use Excatmate for pricing instead of what materials actually cost. For 7 months I’ve carried water from my Bathtub just to make coffee. Tell me how sanitary that is! As a nurse I know, they can throw th... read more

Danaja W 

on BBB

2 years ago

I have had one of the worst experiences at State Farm In ******* **, their customer services rep/ supervisor and an license agent!!! provided me with a quote that was inaccurate and this was such an unfortunate and difficult situation! I am very dissatisfied with the services that I have received. Then an customer services supervisor reach out to apologize and let me know that their was nothing that they can do to compensate for the misinformation that I received all 3 parties!! I live on a fixed income and reached out to cu... read more