Todd Henderson - State Farm Insurance Agent

Johnny E 

on BBB

2 years ago

Horrible company and even worse customer service. They let someone commit insurance fraud on me and despite having witnesses that I wasn’t at fault they blamed me and let the other driver fraud them out of 50k. They then dropped me as a client. Boycott 

patricia c 

on BBB

2 years ago

i can see why rating is low. spent a year and a half disputing their offer of $600 on $4,000 damage. we never claimed any injury and it was never in question that it was the liability of their client. all we wanted was repair of damage to the truck. i, and the body shop asked numerous times for an adjuster, but they continued to insist they didn't have in person adjusters, only virtual. they also kept insisting that the photos weren't submitted properly or by the proper person, so went to state farm office here and they subm... read more

Kimberly J 

on BBB

2 years ago

My home has been covered by statefarm through myself for 18+ years and my mother for 20+ years same house I had a claim in 2020 they never sent an adjuster out to look at the damages. I was told to take pictures and send them in. I did they send me a check and I had to find someone who would come and fix my house during the Covid period in 2020. 2022 2023 storms came through and revealed damages from 2020. They did everything to keep from replacing my roof and still to this day they canceled me. They wanted to replace 11 shi... read more

Sherry W 

on BBB

2 years ago

State farm is the absolute worst company!!!! I had homeowners insurance with them for 20 years. Everything is fine and good and they're so helpful and nice until you make a claim. They won't pay the claim and then cancel your insurance I made a claim about shingles on my roof that came off the adjuster came out and I never heard anything from him again never got it fixed and never got any money that was a year ago but they cancelled my insurance today. I guess they waited since it was paid up for the year. They are nothing b... read more

Umang P 

on BBB

2 years ago

Very horrible claim department service. I have just did claim for my new pick up truck All four Tires and rims stolen. I called them same day to move my truck to repair shops and asked them to it will be cover by State Farm or not that time I been told by them it will be covered by Insurence after that I tow my truck to repair shop which I choose. State farm told me tht they will fully covered Insurence. And now they are saying they never told me that and keep hanging phone calls on my face. Please don’t choose this Insurenc... read more

Larry y 

on BBB

2 years ago

I am older male 76 yrs an after careful examining state farm ins. for my car an trk decided to change over to them ! " BIG MISTAKE " Went with Jerrad Ragsdell Agency in Houstob, Tx area-- 1= Cannot ever reach him by phone 2=He tried to me get house ins. also at a later time an became very upset when i told him i had a better deal already 3=Paid cash an mysteriously my money wasnt ever on my bill an they threatened to cancel ins. 4=Found out later investigating that susposed money applied to someone else 5=This agent has not ... read more

Jennifer A 

on BBB

2 years ago

I would give State Farm zero stars if I could. I pay for road side assistance in my insurance. Yesterday I tried to use it and they informed me that all the providers are not available so I would have to pay out of pocket 185 for a tow that's only 6 miles, not over the 10 in the agreement. They also said I might be reimbursed... I said no. Why do I pay for roadside assistance? So they said first thing tomorrow morning at 8 am they will put me in for a tow. Why at 7:30am they are telling me there is no one available in their ... read more

Jourdin S 

on BBB

2 years ago

I had the best experience with State Farm Insurance. They are not my insurance company. Got in my first wreck 2 weeks ago. Young lady totaled my car. She has State Farm. It was her fault 100%, State Farm immediately took care of all my needs. Rental car that day. Went over all medical bills, and anything that was broken in crash. (glasses, car seats, etc) They paid for it all immediatly. And gave me an offer for my totaled car and it was way over what anyone said I would get. I had the best expeivence with them and it made t... read more

Brandi K 

on BBB

2 years ago

This is the worst company I have ever had to deal with in my life. They do nothing they say they will they lie!!!!