Todd Henderson - State Farm Insurance Agent

Les O 

on BBB

2 years ago

Didn’t have rental coverage in 2021 and vehicle was damaged by a weather related incident. Agent recommended rental coverage in 2022 so I got it. Filed a claim for damage in 2023. Agent said rental was covered, 10 days later I get a call rental wasn’t covered because I didn’t have it at time of loss now I’m stuck with a rental bill that’s higher than the repairs. Wouldn’t have gotten the rental in the first place if I knew it wasn’t covered. All I see on rental coverage is it’s effective if the car is not driveable or in the... read more

Jared B 

on BBB

2 years ago

Any contact with them was initiated by me. I had to call during the entire process and could never speak to the same person. I had left messages for a manager to call me back and a call was never returned. The vendor they use to settle total loss vehicles is set for trade in values and my ever attempt to provide valid comps were met with a denial of value. I had to deal with the total loss unit as well as bodily injury and both departments required me making contact with no follow up. 

kacey s 

on BBB

2 years ago

Accident was on Feb.2nd 2023 the at fault driver was covered by State Farm Insurance. I was able to drive my vehicle to the body shop on Feb.27th to get the damage repaired, but because of the lack of communication between the estimator for State Farm, and the body shop I was out of a vehicle for 72 day's. I made numerous calls to State Farm, to get information as to why it was taking them so long to get estimates and supplements approved, and never once was able to speak to one person. In total I spoke to 10 different peopl... read more

Rainie G 

on BBB

2 years ago

I was told I would receive a 15% discount on my car insurance for drive safe and save and a multi line policy. When my agent entered the information, the computer calculated the discount incorrectly. My agent also called the billing support line and they said it was nothing they could do. I would warn others to not purchase insurance from State Farm because this is FASLE advertising. No company should not be misleading customers into thinking they will receive a discount, but intentionally not provide the correct discount am... read more

Jackie J 

on BBB

2 years ago

Dear State Farm Your company policy on paying claims for an accident victim needs some serious work.Your customer service is non existing the individual I spoke with tone and demeanor was absolutely condescending. Let's face it your a big insurance company and you screw over people like me. I'm financially unable to legally do anything. Since you all have corporate lawyers and I'm on social security we know I don't stand a chance. Over $1000.00, my repair shop gave me a fair estimate of $2649.10 to repair my chrome bumper an... read more

Mahroo S 

on BBB

2 years ago

Stay away from Glenn eker State Farm insurance. Horrible people. High price comparing to others, total scams. You pay them for years thinking you’re insured, yet you’re on your own when it comes to make a legitimate claim . They set you up with high premiums, collect your money every single month for so many years you never get a dime from them for your claim. They are rude, irresponsible and drop you like you don’t exist. There are no words existed to describe these schemers. Don’t waste your money, you will end up with a b... read more

Greg B 

on BBB

2 years ago

Have had state farm insurance homeowners/auto/Life since2012 they sent an adjuster I guess that what he was as I was not here at the time. They came on there own because they sent me a cancellation notice for paying my insurance on time I guess not really sure . Anyhow the so called adjuster comes /leaves . I get a letter. You will be set up for cancellation because you have to much junk /sitting around . I did have a 12'x12' deck that I had framed up when they/ he come bottom line I had to much junk sitting around in back y... read more

LINDA D 

on BBB

2 years ago

State Farm Insurance ....... Krystal Smith in Carrollton,Tx...is horrible to work with....I filed a storm damage claim in the fall of 2022.... They tossed that claim through 8 or 9 claim adjusters..... just to kill time........they would ask the same questions........I gave them the companies that they were to ask questions..... but they kept asking me.. So called Krystal Smith to check with the adjusters...She says. .Yes..mam...I will call you every day to give you a daily report. She lied. No daily reports...My claim never... read more

Sandy S 

on BBB

2 years ago

Absolutely garbage for claims approval. Every claim you have get denied even when you have nearly 100 pictures of proof of damage and 3 experts in roofing saying you have hail damage. The adjuster actually said unless the shingles are torn and leaking then there's no hail damage. So you want me to incur interior damage and pay more?!?! Adjuster lied and said no hail storm went through on 4/12/2022 yet I have a storm path map proving it did and also photos from my backyard showing the size next to a ruler...taken hours after ... read more