Todd Henderson - State Farm Insurance Agent

Liang Y 

on BBB

2 years ago

My case closed with ****** dealer in April 2023; they don’t pay me back , the reason is that I don’t choose store from their list and my payment is above their estimate ; even if I am fully covered , but they still ignore me even if I email and call them for many many times ….. 

Misti M 

on BBB

2 years ago

StateFarm is the worst company to do business with. My daughter was involved in an accident March of 2022, not her fault, it is now May of 2023 and they still have not settled the claim. Another driver rear ended her while she was sitting still stopped behind a school bus. The kid claimed he was on his phone, even told the cop that. Her car was 5 days old at the time of the accident. Causing $5000.00 worth of damage and also diminished the value of her vehicle by $13,400. We had it appraised after the repairs were made. They... read more

Earl I 

on BBB

2 years ago

We have had State Farm Insurance for more than 30 years, but will be canceling our five policies. The settlement on the subject claim is insufficient but I accepted it because of the difficulty of communicating with State Farm Claims and because I became physically sick because of the stress of trying to talk to an actual person at State Farm Claims, the rudeness of some of the claims specialist, and their refusal to consider any of the listings of similar vehicles and other considerations. After I filed a claim onlineI I wa... read more

Karen P 

on BBB

2 years ago

One of the worst car insurances I have ever had. They never know what they are talking about. The will give you the run around and when it is time to receive any kind of refund you’ll be lucky to see it. I am still waiting on a refund it’s been over a month, I have another insurance and still have to call them and honestly just wish I never signed with them. 

Keith W 

on BBB

2 years ago

Our state farm claims handler charged the other persons *********** insurance for repairs on our car that have never been completed, our 2008 c6 corvette has been sitting for over 6 months not fixed and WAS a daily driver now it sits unusable and unfixed, I called claims and a lady named Amari flat out refused to allow me to speak to a supervisor stating she didn't have to alow me, was extremely rude and unhelpful, I have been a state farm customer for 20 years, driving for 37 with NOT ONE accident, I have been a faithful cu... read more

Nadia G 

on BBB

2 years ago

After years with another insurance company and continuous rising of rates I decided to shop around and look for a better rate. Tried State Farm and all was great until weeks later they tell me they were dropping my auto policies because my husband had his license suspended for a non moving ticket 5 years prior to setting this new insurance up. When I asked why they would do that when his license is fine and valid currently I got attitude back from the agent who told me it has nothing to do with the here and now. Basically ga... read more

Piper W 

on BBB

2 years ago

I’ve honestly only had one interaction with state farm so far. My car was totaled by a state farm insured a few weeks ago, they were at fault. I recently received the letter from her company (state farm) asking me to reach out. I called the number today and got the nicest and most personable representative on the phone. Cody from state farm Texas was not only extremely helpful, he spoke to me like a real person instead of all business talk. This is the first positive interaction that I have had with insurance companies since... read more

Edgar R 

on BBB

2 years ago

Worst company ever. Have been dealing with them for 3 years trying to get our roof done and they only want to put patches and make our roof look unmatched with different colors. They are definitely the worst company to deal with. We recommend who ever has State Farm to make sure they get rid of them before it’s too late. 

DALE W 

on BBB

2 years ago

I have been denied a roof due to the last hail storm. but they admit that there is hail damage to everything on the roof steel vents, gutters. siding downspouts but not the singles ? wrote an estimate just about the same amount as my deductible. J*** **** roofing and other roofers quote says it is unfixable with alot of pics of hail damage. oddly enough that is the same thing they did in 2021 exact same quote almost verbatum. the president of the company was quoted that his priorities. are to his share holders not people fil... read more