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Todd Henderson - State Farm Insurance Agent
- Insurance
- Farragut, TN
About this business
Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
11002 Kingston Pike, Ste 103, Farragut, TN, 37934, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
State Farm has an absolute Gem named Dawn at the Lincoln Village location. She was calming and very kind. I truly mean the 5 stars for State Farm. I feel very protective with their insurance with car and rental. Thank you again!!
State Farm is ABSOLUTELY the worst with dealing with a claim and overall customer service. I was in an accident on 09/19/2022. At the time, I was using the other party's insurance to work on the claim. The vehicle repairs started on Feb. 13. After the vehicle was unassembled, there was considerable damage to the frame and the car was deemed a total loss. Unfortunately, that party's insurance only covered part of the settlement. I was told that I could file this accident under my policy. This is where my nightmare begins. Thi... read more
Dodged a bullet here. Atrocious customer service before I even signed up for service. I attempted to get a quote online and their online quote system gets stuck and won't let me add my vehicle. I contacted the customer service number and after having my time wasted on voice cues I finally got a selection for "technical support with the website". When I selected this a woman answered the phone and told me that she is not technical support and the only thing she can do is put me through to a local agent. When I told her I want... read more
If you want something done, don’t go to State Farm. Worst insurance company out there.
Today I was contacted by a state employees rep by the name of Alvin S****** about a claim from 2020 from which he stated his company made a double payment. The rep was completely unprofessional and began threatening to send me to collections over a bill that has already been and wasn’t in fact a double payment. I advised him that I have proof of documentation/payment showing it wasn’t a double payment. The irate representative then stated what’s in his system is accurate and that he’s sending it to collections. Furthermore, ... read more
Avoid at all costs. They are denying hail damage due to it being the wrong color even though I have documentation of no previous damage, photos of the large hail, and security camera footage of it.
Business response:
Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 28, 2023. While we cannot share specific details in this public response, our WCCS-Deployed Team Manager contacted the complainant on May 4, 2023, to address his concerns. We are continuing to work with the consumer to resolve this matter. Sincerely, WCCS- Deployed 1-800-State Farm (1-800-782-8332) Insert the applicable State Farm Insurance Company Name
State Farm is not honest at all. Even when they admit they did something wrong, they still won't make the situation right. First off, I am not one to review companies like this but due to the current situation, I feel compelled. My daughter (20) yrs old was driving in her lane going down a straight road that has 2 lanes in each direction. The left lane was stopped due to a red light a couple hundred yards ahead. Someone in the left lane waved another person through the stopped cars not checking to see if the right lane was m... read more
Very good experience with NYC agent - Jasmin was very helpful!!
I've been with State Farm for approximately 6 months. I had a claim in February that they Denied because the vehicle was previously fixed. By ******* *********with a windshield. The windshield continued to leak and messed up some interior items state farms. Told me they would replace it. I ended up buying a replacement just To find out they denied my claim because it was previously fixed by *******. I was advised that I would need to go back to ******* for reimbursement after they had take my car stereo to 2 different repair... read more
Frequently asked questions about Todd Henderson - State Farm Insurance Agent
How is Todd Henderson - State Farm Insurance Agent rated?
Todd Henderson - State Farm Insurance Agent has a 1.2 star rating with 1,548 reviews.
When is Todd Henderson - State Farm Insurance Agent open?
Todd Henderson - State Farm Insurance Agent is open now. It will close at 5:00 p.m.
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