Todd Henderson - State Farm Insurance Agent

MEGAN B 

on BBB

2 years ago

TERRIBLE! My car was totaled in late March (not our fault) The at fault party's insurance company sent a payoff check to state farm bank to...pay off the car. State farm bank SENT THE CHECK BACK...RUINING my credit and chances of financing a new vehicle. And we keep being told that they sent the check back due to not having the correct information when we were given proof that all of the correct info was sent over. Employees are hateful and rude and have a "not my problem" kind of mindset. Ok...why do I pay you hundreds of d... read more

Scott S 

on BBB

2 years ago

I was rear-ended by a truck insured by State Farm over a year ago. I have had 2 surgeries and have spent 9 days in the hospital. I've been in PT for a total of 4 months and still am not cleared to work. The original "offer" from SF adjuster was $5000. That doesn't even cover my PT. I have over $70000 in hospital bills and haven't worked in 13 months and these jackwads can't even come to us with any offer other than the original one. There are laws in ******** that they have to give you a reasonable offer within 45 days of su... read more

Nickil W 

on BBB

2 years ago

Rental policy. I'm still shocked and very disappointed in a call back I got from a CHARLES SHIPPERY Thave been with State Farm since the age of 16 and now at the age of 42 | have recommended this company to so many, so many family members have State Farm. I've been paying renters insurance for years and never had to use it until recently and now I see why folks don't even bother. I had hail damage from a storm nothing major,I suffer from server asthma so my husband removed all solid and damaged belongings because we are in *... read more

Lacey J 

on BBB

2 years ago

I was hit by a State Farm Insured Driver. It took them 2 weeks to "virtually" view my car and they gave me 4 days to find a different car. I work full time through the week, am not allowed to do personal business at work, and was basically forced into a car I had not seen or driven. Found it on the dealership's website and here I am 2 months later with a broke down vehicle that is going to cost over $1100 to fix and in today's market I had to finance over 20,000 for a 3-year used car - which was actually the cheapest around ... read more

Thalia D 

on BBB

2 years ago

State Farm is the has been the most incompetent insurance company I’ve ever dealt with!! They have so not stand on the word I had storm damage on March 5, 2023 file on the 7th of March they told me I could fix it and produce receipts .. I send pic and receipt to find out the adjuster was fired after the inspector came out on April 15, 2023 a month are so later. After I had spoke to an adjuster that said to repair and replace and keep receipt!!! Now the inspector only made the claim for $600 because I have a new adjuster I lo... read more

Nick S 

on BBB

2 years ago

I didn’t know if it is the worst because I have policies with it for my whole life but I can say it is pretty bad company. I did not notice this until recently I ran into an issue. Roof was damaged by strong wind. After repeated calling, it eventually sent out its inspect, and estimated cost was 10% of contractor asked for. I was puzzling if it believed the cost was so low, why didn’t it hire a contractor to do the repair for me? I don’t need its money, I need a repair job done! Definitely a thief who only collects premium, ... read more

Chris W 

on BBB

2 years ago

Love my local agency, but man, the claims department will not get back in touch with me. I am moving and was told by the statefarm roof inspector that i needed a few things fixed (all fell below my deductible) I am a guy who really wants to be fair, but my roofer took pictures of damage that my inspector missed and sent them to statefarm for review ( my gutter had hail damage but not my roof was the gist) All I wanted was to be communicated with. I called corporate people who were very apologetic and promised an immediate re... read more

Erin H 

on BBB

2 years ago

Dealing with claims was a nightmare. Spoke with multiple people. No one ever had the same answer. They were rude and couldn’t answer any of my questions. At one point they had notes that I wouldn’t answer/respond. When I was on the phone with claims when someone else called. I also got them everything they asked for in less than a day. After reaching out multiple times and the claim was closed an agent finally started to answer my questions. Unfortunately at that point it was too late. I will be in the process of finding new... read more

Nickole T 

on BBB

2 years ago

The worst experience I’ve ever had. From having to hold on the phone for hours, from not getting their correspondence, from not getting their quotes, from talking to rude people that don’t know anything, from having to pay extra on a rental car that I shouldn’t have, From dealing with inexperienced people, from dealing with their technical support, their terrible website, if you are thinking about going to StateFarm think again save yourself some trouble. I had to give one star for this company there should be no stars at al... read more