Todd Henderson - State Farm Insurance Agent

Sheena B 

on BBB

2 years ago

What's the point of having roadside assistance if they are not going to assist you? State Farm completely let me down yesterday. As high as I pay for this insurance, why was I stuck stranded in the middle of a very dangerous median of Interstate 295 in ******** for 3 hours waiting for a tow? Somebody needs to take accountability all I've heard today was sorry and sorry doesn't cut it. Absolutely ridiculous and one of the WORST experiences I've ever had. With cars flying past me going 60 to 100 miles per hour one false move a... read more

Ed D 

on BBB

2 years ago

reached out to an agent for a “quote” and they submitted to underwriting without my permission or authorization. The agent and even the customer call center reps have all hung up on me and refused to help. They have billed me for a policy I NEVER ASKED FOR and will refuse to remove the policy or bill without invasion of privacy and needing my personal information that has nothing to do with State Farm. I did not ask for this policy and should not be held accountable for agents fraudulently submitting and bounding a policy wi... read more

marty j 

on BBB

2 years ago

If you want something done, don’t go to State Farm. Worst insurance company out there. 

William M 

on BBB

2 years ago

The people that answer the phones are okay but the service is poor. 

William B 

on BBB

2 years ago

Higher rate's compared to other auto insurance with discounts, roadside assistance was a joke, left me stranded for hours, representatives would only read their script and would not listen to my information. Very bad customer service, 

Jason S 

on BBB

2 years ago

if i could give a negative star i would. I would not recommend State Farm to anyone. I made a claim in April 1 of 2023. Had my inspection set up for 5/13/2023. Very poor availability. Then on 5/12/2023 i get a vm saying they are cancelling my inspection and I need to reschedule. What poor customer service. I called my office, they were no help. i called the adjuster and he couldn't even give me his supervisors name or contact and hung up on me. Don't ever use State Farm. They do not care about their customers at all. No one ... read more

Jill S 

on BBB

2 years ago

Shane Boggess an agent with State Farm in Henderson KY. Absolutely horrible group of individuals to work with. Shane and his WIFE are rude and condescending, customer service is non-existent. They cheat customers by taking cash payments then fail to actually write insurance policies, my poor elderly mother & father fell for this trick. His wife is running the scheme w/ Shane’s help by writing paper receipts for yrs! Very ugly people to deal with! They need to be audited and caught, shame on State Farm for allowing this to ha... read more

Amy S 

on BBB

2 years ago

Horrible customer service. Filed my claim almost 2 weeks ago. I keep having to call and be put on hold for no updates. They keep saying they will call me back....here I sit. Unreal....Horrible insurance company. 

Brian H 

on BBB

2 years ago

AVOID JON FERNANDEZ-STATE FARM of GREENFIELD and BROWN DEER, WISCONSIN!!! I have been a State Farm customer since I was 16 years old (nearing 52 now). I had never had any issues with any prior SF agents, until my agent retired and Jon Fernandez took over. Unfortunately, dealing with Jon Fernandez has been an unmitigated DISASTER. It has literally been one headache after another! We have had 2-MV crashes in a short time; They handled both with incompetence; an office manager who was argumentative, and unsure of what he was do... read more