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Todd Henderson - State Farm Insurance Agent
- Insurance
- Farragut, TN
About this business
Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
11002 Kingston Pike, Ste 103, Farragut, TN, 37934, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was trying to work with State Farm over a crash incident. They escalated it to a claims specialist who called to inform me that their clients denied hitting me. I asked if he had looked at the police report. He had not. I supplied the police report. State Farm after several days denied the claim. So I called and spoke to the claims specialist JONATHON ***** ********. I informed him I had additional information. Jonathon was rude, disrespectful. Said the claim was closed and just became more agitated. He offhandedly said I ... read more
Business response:
Re: BBB Review ID Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 13, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 13, 2023, to address her concerns. We are continuing to work with the consumer to resolve this matter. Sincerely, State Farm Claims – Property Complex 1-800-782-8332 State Farm Mutual Automobile Insurance Company
One star because the agents may know how they should respond to customers in a friendly way, but (State Farm claim personal ) waste time because they don't work out and they don't want to lose a penny, that is, even when people explained in detail and with evidence about the damage caused by nature, such as rain and wind, to the fence or any other damage on the property State Farm just wants to remove and reinforce and put back the same wood (in a fence damage) that is no longer usable. In summary, please you will be careful... read more
My home has had coverage with State farm for well over 20 years without any claims filed. I recently had a slab leak flooding parts of my home. I filed the claim. The inspector/adjuster came out. 20 minutes later I received a phone call stating that in order to cover the water damage an investigation must be done at my expense to locate the broken pipe under the slab. So to State Farm it makes sense for me to cause $10-$15k in damage and repair to my cement slab and foundation to find a busted pipe in order for them to cover... read more
We have roof damage from a storm with missing shingles and missing granular on the shingles. When the roofer went on the roof to video the repair missing shingles there is more damage of losing granular on the shingles but also the shingle tabs lifted are cracked and will be coming off the next storm. All my neighbors with roof damage are getting their roofs replaced from other reputable insurance companies and my roof keeps losing shingles after storms. State farm is known to deny insurers coverage since covid. Even the roo... read more
State Farm is the worst when it comes to claims. Someone hit my parked car while I was pumping gas. He gave me his insurance information which was State Farm and his number. Then he lied to his Insurance so they denied my claim! The representative I dealt with at State Farm was very rude! I called to check my claim once a day and she told me to not keep calling they will reach out to me after it’s been 3 weeks. Very unprofessional!
State farm issued a check to me on November 22,2022 in the amount of $9,254.49 for replacement of my stolen vehicle. Months later they are now claiming that I was over paid and requesting that I pay back $6,393.39. I am not happy about this. Why should I have to pay back after they were the ones that issued the check, and to come back 3 months later after I have bought another vehicle with the check. It was their mistake. Can someone please tell me if there is anything that I can do? I am a widow, and my income is limited. I... read more
Our 2022 Jeep Compass was rear-ended by a State Farm policyholder, resulting in significant damage to our vehicle's bumper and engine malfunction. We contacted State Farm to start the claim process,our initial interactions with their claims team were unprofessional. After our vehicle body work was completed we reached out to State Farm to start a diminished value claim. We received an email offering $3,750 for our vehicle. This offer was lower than expected.We spoke to Sandra H*****, State Farm's property complex claim speci... read more
Worst service I have ever received when dealing with a claim. I would never purchase a policy with them again! We are completely disgusted with how we have been treated as a whole. We were continually told things would be done that were not done and there was never follow up. We would call and call and still after a month, NOTHING IS DONE!!
They aren't like they make out too be even with discounts that you get state farm raised my premium I made one change and put me as primary driver which I have no tickets and no accidents went from 149 a month to 170. So they really aren't that great.
Frequently asked questions about Todd Henderson - State Farm Insurance Agent
How is Todd Henderson - State Farm Insurance Agent rated?
Todd Henderson - State Farm Insurance Agent has a 1.2 star rating with 1,548 reviews.
When is Todd Henderson - State Farm Insurance Agent open?
Todd Henderson - State Farm Insurance Agent is open now. It will close at 5:00 p.m.
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