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Titan Solar Power
- Consumer Services
- Albuquerque, NM
About this business
As the Nation’s leading Rooftop Solar Contractor*, Titan Solar Power partners with like-minded Solar Sales Companies and Dealers to deliver world-class installations with industry-leading customer experience. Titan handles all aspects of a solar module installation. We take pride in our work and know that it will stand the test of time. Solar is what we do and what we excel at. As a Titan partner, you can rest assured we are just as committed to ensuring every one of your customers are elated with their decision to go ... read more
Location details
900 Lamberton Pl NE, Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NO KIDDING, I never write reviews but this company makes me want to vent my frustrations. Like others on this review site Titan is quick to make the sale and take your money but it goes down hill from there. 1) They miss represent the timeline and are VERY quick to blame the utility company in my area. However, I contacted the utility company every step of the way to ensure they were timely..... and they were. 2) The designer that first came out should have set up EXACTLY how the final product was going to appear. Not only f... read more
Power company completed inspection and system was turned on 4 January. Still have not been able with their application, Solar Edge. to know if my system is producing power.Called Titan Reno 9 January for service, got a Project number. Followed up with calls to customer service on 16, 23, and 30 January and again on 3 February.Still do not have a date for problem to er resolved.Titan Solar appears to be more concerned with making sales than customer service!
Business response:
Hi David, we apologize that it has been difficult to get a site visit scheduled. Our customer care team has reached out to the Reno team on numerous occasions. They still have not heard back from them. We have reached out to upper management to ensure that we get you taken care of. Once we have a date, we will let you know.
I had been calling since November 10th because i noticed my power bill was over $200.00 dollars since August I left a message for a call back which they said would be 48 hours, no one called back, so I called again on November 14th, they said they would call back, no call back, called again on November 17th, they said they were sending an email to whoever was responding to the complaint, we finally got an email saying the equipment was at fault and as soon as they got the parts they would set up a technician, they received t... read more
Business response:
Hi Johnny, on 2/3/23 our service team reached out to you and left a message. We would love to address your concerns.
This company is total c*** No communication i have a system and was told my bill for the size of my house after the first year with the amount of panels I purchased would have been less than 25 dollars or possibly even have APS is*** credit because of the amount of energy I get from panels. That has been a total lie and my bill has never been low. It has taken me over a year and I am still trying to get in contact with this company. It has gotten to the point my system doesn't work at all. Absolutely garbage I am currently t... read more
Business response:
Hi Joe, we apologize that the expectation was not set correctly from the start. However, Titan Solar Power are not the ones who made those promises to you at the time of the sale. We are solely the installer and we can not speak on behalf of what the sales company promised. Your energy bill is based on your consumption and if you consume more than you produce, you will end up having a higher energy bill. Looking into the monitoring site shows that the consumption is way higher than what the system is producing. I would advis... read more
Just like what all the other people are talking about. The communication is pretty much zero through this company. I agreed to get the solar panels back in July they were not installed till December 28th this year the last day the loan was good for ironically. I received an email from Titan December 30th saying I had to wait for the utility company to come out and do the final inspection and turn it on. Nothing had happened for 2 weeks so I called the utility company and they said they had not been contacted for the final in... read more
The Titan sales person was very nice and professional; however, we feel that we were mislead about several things. First of all, he said that the federal government would give us a rebate and leave us with a cost of $30,000. Totally false. We only get a rebate (which is actually a tax credit) if we have a tax liability. As a result, we owe around $58,000 because we dont have enough tax liability to receive much of a tax credit. On top of that, we discovered that a job of our size should cost a total of $30,000! Were being ov... read more
Terrible service...problem after problem, issue after issue, excuse after excuse...year in and I am being double billed from the finance company and power company...for me to write a review like this is a very big deal...to think I will have to deal with this for the next few decades petrifies me...looking at reviews with the same issues I am having I have no one else to blame but myself...run and just by generators for crying out loud...
This company should not be in business. They are misleading consumers and deceiving consumers. They are committing solar panel fraud, unfair business practices in the advertisement, solicitation and financing. My entire contract is a lie. Meget the salesman came to my home ask to see my utility bill. He said if I get the solar panels my bill will be only $114.00 a month for the attire loan for 30 years. He told me the $114.0 will cover my monthly utility bill and the cost of the solar panels. Sounds too good to me true. You ... read more
This is the worst experience through a company I've quite possibly ever had. I purchased solar through a company that uses Titan as their installer. I purchased on Memorial Day, 2022 (May). Site survey happened in June with the design completed in July. Installation was communicated as being scheduled on Thanksgiving weekend. I cancelled plans so that I could be available for install. The day came and went with no communication from Titan. I called multiple times every day and continued to hear "there was a scheduling mistak... read more
Business response:
Hi *****, We apologize that the installation process was not what you or I hoped for it to be. We have looked into the project notes and we have techs going out to your home today 1/16 to troubleshoot and commission the system. If you have any further questions, please feel free to email ********************************
Frequently asked questions about Titan Solar Power
How is Titan Solar Power rated?
Titan Solar Power has a 2 star rating with 439 reviews.
When is Titan Solar Power open?
Titan Solar Power is closed now. It will open tomorrow at 8:00 a.m.
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