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Thrive Mortgage
- Finance
- Asheboro, NC
About this business
Location details
1019 S Cox St, Asheboro, NC, 27203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I filled out some information online on a Tuesday about a cash out refi. ***** called me and took some basic information. He ran our credit and called back with a question. He said he would call back in 30 minutes, but I heard nothing despite leaving a voicemail and sending an email. On Thursday, I received an automated email asking us to sign disclosures and provide financial information. I went in to the account and saw that it said loan amount was $215,000 which was much, much higher than what I had expected. I had no bre... read more
The whole loan process was explained and thoroughly reviewed with me. They walked me through step by step. Everyone I spoke with was pleasant and knowledgeable.
The Loan Agents were very professional and courteous. They kept me informed every step of the way. I am very satisfied with the personal service I received. I would recommend Loan Depot to anyone.
I just want consumers to be aware of LoanDepot. LoanDepot will lie and mis lead you just to get your business. Do not let them charm you, so you can trust them. They are a bunch of dishonest people *************************, ***************************, and ***********************. Make sure when refinancing your mortgage dont take what they say as face value look over your documents very carefully. ***********************, quality Regulatory Specialist, Sr. ********* told to me it was ok for the Loan Officers to misled me. ... read more
Business response:
Hi ***** We appreciate you for bringing this matter to our attention. Please contact our ************* team at ************ ******* or customercare@loandepot.com so that we can try to resolve your concern.
Solid customer friendly company,response was a definite In me sealing the deal
Business response:
Hi *******! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
Since Nov. of 2021, I have had NSF Check Returns on all of my payments made- I have contacted Loan Depot customer support many times, filed a Complaint with the Consumer FP Bureau and have made various pleas to the loan depot customer support teams but still face the same issue Whenever I make an online payment or payment over the phone, I get an NSF Check Return although I do have money in my bank. My last payment was made on 14th March 2022 with agent ID ****** and she spoke with the bank teller - I was physically present ... read more
Business response:
Hi Noble We appreciate customer feedback that helps improve our service. Please reach out to our ************* team at ************ ******* or customercare@loandepot.com so that we may help you with the issue.
Very professional. Everything went smoothly. Got back to me at a timely manner with the answers I needed. Very nice and friendly.
Business response:
Hi ****! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.
LoanDepot wasted my time, took $495 appraisal monies, and tried to take more. They quoted $900+ for a second appraisal required "by the county," which would be added to the closing cost (still out of my pockets). They constantly delayed the process for an "ILS form" their appraiser should have submitted, constantly changed representatives I worked with that had no clue of, or access to previously collected files, causing more delay. And later informed me that after 4 months the two appraisals were no longer good, and wanted ... read more
Business response:
Hi ****** We appreciate you for bringing this matter to our attention. Please contact our ************* team at ************ ******* or customercare@loandepot.com so that we can try to resolve your concern.
I was told checking my credit report would not lower my score. Loan depot lied when I checked my credit report it went against me.
Business response:
Hi ******* -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or customercare@loandepot.com. Wed like to hear more.
Frequently asked questions about Thrive Mortgage
How is Thrive Mortgage rated?
Thrive Mortgage has a 4.1 star rating with 2,871 reviews.
When is Thrive Mortgage open?
Thrive Mortgage is closed now. It will open tomorrow at 9:00 a.m.
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