Thrive Mortgage

Charles M 

on BBB

4 years ago

Well, Ameri**** wasted our time with an 18 weeks (no joke) Cashout Refinance process just to tell us "they no longer offer mortgages on 2nd homes".. Loan Depot had us closed within 4 weeks. 

William G 

on BBB

4 years ago

I'm not sure where all the negative reviews are from but in Northern Virginia, the team here was great. They made everything simple in order to execute and get to closing. They are established and understand the ins and outs of the industry, especially this very difficult market. I would say that they take the time to get to know you which makes it a little easier. John and Sandy let me know what they needed and there was no guessing involved. I am very satisfied... 

Victoria L 

on BBB

4 years ago

While we ended up with a decent interest rate, I wish we would have walked away early in the process. The loan officers did not understand our situation, but also did not understand that they did not understand. They kept saying they had everything they needed to go forward, and I kept telling them, no, they did not. Then weeks would go by and they would ask for the thing they told me I did not need weeks earlier. We were denied due to the first officer's mistake (which he admitted) but they had no concept of trying to make ... read more

Randy H 

on BBB

4 years ago

4 and a half months to close. Continuously told us we had more to do after waiting a week or so since the last thing we were told to do, instead of telling us everything at once. Never got phone calls returned. Had to turn to management on every aspect of our loan to try to get somewhere. I was asked for the same paperwork multiple times and it would take weeks to get 1 of many aspects accomplished. Now to (203K) aspect of my loan: all of the money for the 203 of the loan was given solely to the contractor, which I or the co... read more

Jeremiah J 

on BBB

4 years ago

The refinance process was quick and seamless. The the representatives were very knowledgeable, helpful and personable. They gave updates often and checked in with me even when there were no updates to give. I was never left guessing which I really appreciated. I highly recommend this company to anyone looking to purchase or refinance a home. 

Mac 

on BBB

4 years ago

At first the service was good, and then absent. Had I not reached out after kore than a week of crickets, I would still be sitting on my hands. 

Lisbeth R 

on BBB

4 years ago

Great Experience with the purchase of our first home! Miguel M******* was amazing and worked very hard to help us out. 

Sean C 

on BBB

4 years ago

This was our first time to try an online lender. We received several quotes and were shopping for not only the best interest rate but lower closing costs as well. We thought we had found someone until we mentioned how much closing would cost to our realtor. She cautioned us to keep shopping. Although it meant more hard pulls on our credit we figured it would be worth it. But before we had a chance to shop for more lenders, we received a call from Loan Depot. We spoke with Nicholas and told him the rate we were originally quo... read more

Glen T 

on BBB

4 years ago

Definitely felt like a used car scam. Promised the moon, delivered nothing. Never followed through, never called back, never answered email. Was more than happy to take the appraisal fee, without scheduling an appraisal. "Exceptional customer service is our top priority. If you feel you are not receiving excellent service from me, or if you are not satisfied with your loan experience, please contact my manager..." Contacted the manager. He calls back then hangs up? Just trying to log that you answered the call? This company ... read more