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Thrive Mortgage
- Finance
- Asheboro, NC
About this business
Specialties: I work to help people with their home loan mortgage. Purchase or refinance. 100% financing and many other programs. Licensed in NC #I-106774 RMLO #74835
Location details
1019 S Cox St, Asheboro, NC, 27203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I sent an additional payment to be applied to my principal balance. Loan Depot received the payment June 1 and the payment cleared my bank on June 4. I have contacted them three times and as of June 23rd, the payment has not been applied to my principal. They keep telling me it will be applied in two days. In the meantime, I'm still accruing interest on the higher balance. I have asked to speak to a manager and they tell me they are not available but will get back to me in one to two days. I'm having trouble believing this a... read more
Business response:
Hi ***** – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Highly recommend LoanDepot as your first choice for financing your home purchase or refinance. Very professional and responsive.
Business response:
Hello! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
I have been investing in real estate for 35 years and this was by far the most messed up loan process I have ever been through. It took about 100 hours of my time; I had to produce 600 pages of documents and it took 3 months to complete. We have credit scores in the 800's, the loan to value was 15% (i.e. we have 85% equity in the home), our net worth is 50 times the amount of the loan and we have cash in the bank equal to twice the amount of the loan so not a risky loan at all. There was no communication from the team and wh... read more
Business response:
Hi *****– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
5 months ago I reached out about a loan product, found out I was ineligible, and let Loan Depot know I was no longer interested. But they wont stop calling me! Im still getting bi-weekly calls and messages from salespeople with numbers in different states. Each person tells me theyre making a note of it in my file, but the calls keep coming. And I cant block them because they keep calling from different phone numbers.Dont contact them unless you want to be hounded continuously.
Business response:
Hi ******* – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.
Loan Depot did not care about protecting my private information. They sent my personal information, include my full name and aliases, full *** and full birthday over an unsecured email without my consent, leaving me vulnerable to identify theft and does not show any urgency to ratify the situation.
Business response:
H* ********* – We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.
Very good experience. Agents were helpful and provided clear informtion about the loan and what I needed to do. Oline portal was very useful. Closing went very well and they came to my hiouse to do the closing. Paper work was not onerus and easily accompplished online. The whole process was done in a timely way.
Business response:
Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Loan Depot was very professional and knowledgeable. They kept me very informed through the whole loan process. Just a pleasure to work with.
Business response:
Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
So far dealing with *********** has been wonderful as he guides me with his experience and professionalism in the steps needed to guide to process our loan. LoanDepot has a great asset in employee ***********.
Business response:
Hello! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
Everything with the loan process went well at first. Process was easy and moved quickly. However, once we were ready to sign the documents that's when the problems started. Somehow all of the title documents were not delivered to the notary on time requiring us to have to move our appointment out another day. When they did arrive, it was still missing a few documents so we signed what we could and they had to come back a couple of days later for us to sign the rest. Then we were notified that we had to pay more days of inter... read more
Business response:
Hi ***-- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you!
Frequently asked questions about Thrive Mortgage
How is Thrive Mortgage rated?
Thrive Mortgage has a 4.1 star rating with 2,871 reviews.
When is Thrive Mortgage open?
Thrive Mortgage is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
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