The Welk Group Inc

Sakina A 

on BBB

6 years ago

Zero Stars! Fake answering service! I have been an owner since 2012 and this has been the single worst decision of my life - I live in constant regret knowing that I invested any money in this company. PLEASE READ THESE REVIEWS! All of these people are telling the truth about Welk - it's a scam! I have tried countless times to get in touch with someone who could help me speak to a licensed sale agent about my timeshare - but low and behold, Welk actually hired a FAKE answering service to take owners calls to ensure no one ca... read more

Cheryl H 

on BBB

6 years ago

We have had this timeshare (and upgrades) with Welk for years. We have never been happy with the relationship. We tried to get rid of this almost right after we bought it. The first time we tried to use it, we couldn’t get what we wanted. We called to complain and wanted to sell it back. This valuable piece of real estate was only worth a dollar if they were buying it. We paid thousands of dollars! We told the sales reps that we love to travel. Traveling with our family is a top priority for us. At the sales presentation, th... read more

Louie F 

on BBB

6 years ago

Horrible member services. Me and my other half have owned this time share for over 10 years. In the beginning we were lied to about the maintenance fees and because we refused to pay the first fees after only owning our time share for about 4 weeks, this organization has refused to allow us our use every other year. We now want to sale it and they will not return phone calls or emails. If you are thinking of investing in the place go somewhere else, maybe like ***** ********for your vacation needs. This Welk Resort group has... read more

Kari Frank 

on BBB

6 years ago

WORST CUSTOMER SEEVICE I HAVE EVER HAD. It’s been over 10 months for me to get a refund and a call back from Hutch. I’ve been given the run around from everyone. Very upsetting. I have an audition membership which I cannot use due to my Mom who was diagnosed with Stage 4 cancer. 

Francis D 

on BBB

6 years ago

I had a presentation scheduled at Northstar Tahoe. Trying to get a hold of anyone to confirm was near impossible. I made multiple calls and was on hold for more than 30 minutes every time. They do have a call back feature but would call during inconvinient times. I called back right away after one of their attempts and had no success getting a hold of anyone. I finally got frustrated and hung up. On my last attemp I waited until someone picked up and ended up cancelling the presentation. At this point i was so frustrated tha... read more

Bobbi A 

on BBB

6 years ago

If I could leave a ZERO I would! DONT BUY A TIMESHARE aka "PROPERTY" with WELK Resort. In December 2016, during a festival in downtown San Diego, we encountered the Welk Resorts promotional kiosk. The pictures of the property and the presentation and invitation for only $40.00 to stay the resort in Escondido sounded fun and intriguing, and of course the sales pitch was very enticing. Looking back, we now realize how manipulative and dishonest it was, and how vulnerable we were to benefits we would and STILL HAVEN'T enjoyed. ... read more

Deb C 

on BBB

6 years ago

We went to a Welk presentation in Branson, Missouri and stayed at the resort for 2 nights. We did not purchase a vacation timeshare. We were told that we would receive a FREE California getaway to the Napa Valley with the Wine package including air fare, motel, and car rental even though we did not purchase their timeshare. We were given a voucher with PIN number and told to register with FTP Vacations. This company was "supposed to handle the details and schedule our "Get away" trip. FTP vacations required a deposit of $380... read more

Sabrina S 

on BBB

6 years ago

I wish I could give them ZERO stars! We attended the presentation on 9/16/18 in Truckee,CA (The Northstar building). The first person we met with seemed nice enough. After listening to the pitch for over two hours, and explaining that this was not for us, we were handed off to one last person who refused to let us leave peacefully. He told us were were crazy to pass up his final offer which was presented as a "try before you buy." I kept saying that I want a copy of the contract so that my financial planer and lawyer could l... read more

Jeremy Parke 

on BBB

6 years ago

My wife and I purchased 120000 pts from Welk resort in Northstar at Tahoe the end of May 2018. We were told about the maintenance fee due once a year and were ok with that. I received a bill for the maintenance fee end of August 2018. I glanced through it and say a date Jan 1 so I assumed it was due by Jan 1 every year. I received a phone call on sept 4 stating that I was pat due and going into collections. My response was definitely not a happy one and let the woman know that I only purchased it 3 months prior for 24k dolla... read more