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The Management Group Inc
- Real Estate
- Vancouver, WA
About this business
Location details
7710 NE Vancouver Mall Dr, Ste B, Vancouver, WA, 98662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Dave from the maintence department is always very pleasant, thorough, knowledgeable. Today he repaired a couple mouse holes under my kitchen sink and tightened a door knob which has been loosened during an att empted break-in. I appreciate and rely on his expertise and professionalism.
Business response:
Thank you! Our hard-working team takes pride in going above and beyond for our residents, so we really appreciate your great feedback. As always, let us know if you run into any other issues and we'll be out to help as soon as possible.
I absolutely loved living at the ***** ****** *******Apartments. It was quiet, gated and a fairly small complex for apartments which was nice. The manager Ariel was always friendly and pleasant. I would have lived here a very very very long time if could. The only reason for the 4 star rating is there was a misunderstanding about the garages, that we had to give up and we continue to see people doing the exact thing we were told wasn’t allowed which is frustrating. Other than that, our apartment was nice and clean no mold an... read more
Business response:
Thank you very much for taking the time to leave us this feedback. We're thrilled to hear you loved your experience at our apartments and we are sorry about any miscommunication that occurred regarding the garages and our policies. We'd love to have you back in a TMG community the next time you're looking for a home, so don't hesitate to reach out to our office if you ever have any questions or would like any additional information. Thanks again and we hope you're doing great!
Dave did a great job fixing both bathrooms in a timely manner
Business response:
Thanks for this feedback. We are proud of our hard-working team members. If you ever run into any other issues, don't hesitate to let us know!
Jim T***** is the best manager! He's professional yet kind. Always has time to sit and chat. He's made the Crossings a community. Robert P**** is an exceptional maintenance man, always right there as soon as we ask. I can't recommend this community any higher!
Business response:
Thanks for the kind feedback! We love helping our residents get the exceptional service and living experience they deserve. Please reach out to our team if you ever have any questions, suggestions, or concerns!
Krystyna provided a prompt reply to my E-mail request with the needed information. She also followed up with me to see if I needed any additional information.
Business response:
Thank you! We're glad we were able to assist you and if you have any additional questions or need any help, please reach out to us again!
Pardella B****** is a ROCKSTAR! Thank you so much for your help. Friendly and answered my questions and also responded to me via email in a timely manner.
Business response:
Thanks a million for this glowing feedback! We take great pride in providing exceptional service, so it was a pleasure helping you with your questions. We'll be sure to pass along your kind words. Please don't hesitate to contact us in the future if you need any more assistance. Thanks again!
Pardella was great at helping come up with solutions for a concern I had with mandatory inspections of my condo and how to keep informed if I happen to be traveling and might miss a notification. She was professional, patient and courteous while I explained my concern and I am satisfied with the results.
Business response:
Thanks for sharing! This is wonderful to hear. Our team is happy to accommodate when situations like this arise and we will continue working tirelessly to provide our clients with friendly and attentive service.
Horrible company to deal with. What I nightmare. Hope you never have to do the same. They will tell you one thing and do another (i.e. tell you have time to pay them then initiate suing you the next day or they were already in process and don’t stop things from going forward). Worst than the worst collection company you can imagine. Never miss a payment or you will be in trouble. If you have them for your HOA company - good luck, expect constantly rising HOA fees. Get together as Homeowner’s and run your neighborhood togethe... read more
Business response:
I’m sorry to hear that your experience was less than satisfactory. I’d just like to clarify that we are not a collection company and association assessments followed up on in accordance with your community’s collection policy. As for the our community assessments, Management works with your Board to help develop the budget, and the budget is approved by the Board. If you’d like to discuss what transpired on your account so we can make any needed corrections or review the budget and where the funds are allocated, please conta... read more
In my experience customer service was rough almost rude I still rented a house thru TMG about 2 yrs later Ms Julie A******* joined this company and completely changed/elevated the customer service interaction, nice,polite,promptly responding to calls, messages, maintenance requests etc
Business response:
We are sorry to hear we did not leave you with a good first impression. However, we're grateful you gave us another chance to give you amazing customer service. Your satisfaction is highly important to us, so never hesitate to reach out if you ever run into any issues or have any other questions!
Frequently asked questions about The Management Group Inc
How is The Management Group Inc rated?
The Management Group Inc has a 4.6 star rating with 380 reviews.
When is The Management Group Inc open?
The Management Group Inc is closed now. It will open on Monday at 9:00 a.m.
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