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The Gem Lab - Jewelry & Custom Design
- Jewelry
- Brighton, NY
About this business
More Than A Jewelry Store Fall in love all over again. The Gem Lab offers several services such as: custom creations, repair and remount, gold & diamond buying, appraisals and financing. At The Gem Lab, We Are Rochester's Largest Jewelry Repair Facility. Since 1958, We Have Been Providing Custom Jewelry Design And Restoration Throughout Rochester NY And Surrounding Areas. Visit Our Store Located One Mile South Of Marketplace Mall And Browse Through Our Vast Selection Of Loose Gemstones and Gem Museum.
Location details
4098 W Henrietta Rd, 4098 West Henrietta Road, Brighton, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
RecommendedGreat prices, knowledgable staff, don't work on commission, 100% trade up value.
Would highly recommend the gem lab! They created my absolute dream engagement ring!
I had a great experience both purchasing my engagement ring and getting our wedding bands. Everyone their is professional and very friendly and I highly recommend them to anyone looking to purchase engagement rings or wedding bands!
I chose a beautiful blue Sapphire to have an earring made to support my daughter and her law enforcement family. It was done quickly and beautifully and I love it!
Business response:
So glad that we can help support! They are beautiful, glad you love them!
Knowledgeable, friendly experienced staff. I had my husbands and my wedding rings melted together to form a pendant then added diamonds. They were able to achieve what I wanted from showing pics. Love the finished piece!
Their willingness and patience to help you with whatever you go in to do. Great stock available, courtesy from all, no pressure, easy to work with. We personally enjoyed working with Paul. He is a great guy and wants to be sure you are happy before you leave the store. Would definitely do business at the GL and with Paul again.⭐️⭐️⭐️⭐️⭐️
From the moment I entered the store everyone was so friendly. I had been gifted some money from my Grandma and was looking to purchase a piece of jewelry. Amy was understanding of my tears as she showed me various items. We decided on a few items and they also designed a ring in her memory. I picked up the pieces today and could not be happier. I have worked with the great people in the Gem Lab before and will keep returning in the future ❤️
Business response:
This is EXACTLY what we strive for every day. I am so very proud of my staff's ability to make every customer's project feel special and important. Paul
great customer service excellent product and phenomenal custom made pieces from your imagination to real peices highly recommend
I have been there several times, they go above and beyond to service you . Their prices are very good and the staff is phenomenal I would highly recommend the gem lab for new purchases and repair work
Frequently asked questions about The Gem Lab - Jewelry & Custom Design
How is The Gem Lab - Jewelry & Custom Design rated?
The Gem Lab - Jewelry & Custom Design has a 4.9 star rating with 502 reviews.
When is The Gem Lab - Jewelry & Custom Design open?
The Gem Lab - Jewelry & Custom Design is open now. It will close at 6:00 p.m.
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