The Children's Place

Jessica C 

on BBB

3 years ago

Worst customer service experience ever. Never recieved a package because the carrier lost it. The children's place was unwilling to refund my money. Instead suggested I dispute the charge with my bank. 

TATIANA E 

on BBB

4 years ago

Never got my order.No reply on my email. Their automatic system opened the case, that someone will contact you, no one ever contacted me. Calling was useless, after an hour on hold, they said that there is nothing they can do, deal with a shipping company, they won't get involved. Scam. Period. 

Earsline M. 

on BBB

4 years ago

Extremely bad customer service and policies. Children's place did not put the apartment number to my address to my apartment on the package. So therefore it wasn't delivered to me but left in the apartment lobby for anyone to take which they did. Children's Place literally blamed me as it was my fault. They took no responsibility and made me feel like I was at fault and not the victim. It was obvious the package was misdelivered and Children's place and Lasership (who is also incompetent) didn't take ownership. I was told th... read more

Lauren H. 

on BBB

4 years ago

I did place a large order with Gymboree online (in excess of $600) and I paid $20 for expedited shipping. 12 days after I placed the order, I had not received the order. According to the tracking number, it has been less than 10 miles away for 8 of those days. The Gymboree customer service agent told me to contact *** myself to find out the issue. She also said it could take up to 2+ more days to arrive and that would be normal shipping schedule. I did let her know that I paid for 2-day shipping; she said she could refund th... read more

Nicole B 

on BBB

4 years ago

Children's Place will not hold itself accountable for anything! Seems like other people have suffered similar injustice. I placed an order online, which was supposedly delivered. I live in a very secure area and after searching the property thoroughly, I couldn't locate the package. I contacted customer service, but they couldn't offer assistance as it was showing delivered on their system. They told me to contact the courier agency, but I couldn't find their contact info on the tracking page. As an alternative, they advised... read more

Chris R 

on BBB

4 years ago

My first time going into the childrens Place (Lancastet pa) was not a great experience. The young employees that were there were eating in the front of the counter did not acknowledge me. I also ask for help several times in they act as if I did not exist. I then went back into the childrens Place store and I kind of felt like they were discriminated me. They were nice and assisted someone that was white but did not treat me well, and I'm black 

April L 

on BBB

4 years ago

Terrible customer service the sales rep at ************ needs more training as what his duties are. You cannot approach someone with concerns that doesnt make any sense due to ***** many clothing stores dont give you the bag you need to place your items in therefore I always brought my own bags instead of the sales person explaining the reason why we couldnt put the stuff in our personal shopping bag he instead stated that no one else has a bag instead the store which makes no sense how else are we suppose to carry our items... read more

Melissa M 

on BBB

4 years ago

On April 24th, my daughter and I went to the ************, ** store to exchange some of her clothes. I purchased some of the items online and had a receipt. Since some of the shirts had no tags, I was rudely told no, laughed at, and told to leave by the ***************** named, *******. She refused to give me her store manager or district manager number or any information. I have made so many purchases with this company and refuse to buy anything else since they have poor customer service and horrific business practice!!! 

Ldietrich 

on BBB

4 years ago

I have purchased items for my children at the children's place for many years, I have four children, and therefore am always looking for affordable ways to purchase clothing for my children. because they offered free shipping, I recently took advantage and purchase of all items for my children. I received an email yesterday stating that they had delivered the merchandise I purchased, however, when I checked my front step and mailbox there was nothing to be found. When I called today to check up on my order they said that the... read more