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The Children's Place
- Children's Clothing
- Mentor, OH
About this business
The Children's Place is located at 7850 Mentor Ave Ste 748, Mentor, OH. This business specializes in Baby Apparel and Children's Clothing. The Children's Place is open Mon, 10am-9pm; Tue, 10am-9pm; Wed, 10am-9pm; Thu, 10am-9pm; Fri, 10am-9pm; Sat, 10am-9pm; Sun, 11am-6pm and accepts American Express, Cash, Discover, Mastercard, Personal Checks and Visa.
Location details
7850 Mentor Ave, Ste 748, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Order was shipped to the wrong address refusing to give me credit or reship to the correct address Will never ever again shop at this store online or in one of their retail locations
I called customer service nearly everyday about my orders being cancelled.. The customer service is horrible!!!!!!! If it wasn't for my kids loving the product I would never order from them again!!! I was placed on hold for over an hour! BEWARE!!!!
I am truly disappointed with the children's place For I have confidently placed an order online (order number **) Only for my order to get canceled. And then when I called customer service. Customer service tells me that my order didn't meet the company's criteria and they have to contact my bank and verify my address information so therefore I provided the customer service rep my bank number. The children place customer service rep kept me on the phone for about an hour and 10 minutes to complete their verification process.... read more
I ordered late July and when the order came, I was missing 2 items. Have emailed numerous times and waited on the phone for over an hour without ever talking to anyone.
Placed an order for $70+ on 8-15 After receiving no shipment info, and seeing on the site that it was still "processing" I emailed on 8-20 to inquire about my order. Today is 8-23 and still no response. The sad part is, the BBB reviews are FULL of 1 star reviews, and not one response from the company, which shows that they simply don't care. I will no longer be purchasing school uniforms from this business, which clearly doesn't even think enough of their customers to respond to emails or reviews.
Placed an order on 8/13, it is still showing as "received" on 8/22. They will not answer at customer service, their Comenity store card will not allow me to cancel the order, and I still have not received my card in the mail. I will be filing a dispute with the credit bureau.
You guys canceled my order two days ago with no explanation, even after we finally got someone after a 1 hour and 20 minute wait and then spoke with a supervisor and someone from ******** on a conference call. You only told me that you would "put in a request for review," and I got conflicting statements that I could put in a new order in either 2 hours or 2 days. The supervisor said 2 days. Well, it's 2 days and I went online and guess what? My Rewards money and the $10 off $40 I got for signing up for texts is GONE! I call... read more
Ordered items on line for back to school. In the past shipping was relatively fast. This go around items have. It arrived after 9 days. When I research tracking it says still process. Calls to customer service goes unanswered. I have waited over an hour fo a representative and still. O answer. Emails to customer service are sent back withe case number, no updates or follow through. I will not order from them again.
Placed an order and never received it. Called customer service everyday and NEVER got the chance to speak with a rep. They kept saying it was high call volume and to call back and then it would hang up on you. So I started to email. I just received generic replies. I email 3x and call every day! Still no answer. I ordered all of my son's school uniforms and I had to go to another store and purchase them again because I never received my shipment!! No refund, and they never resent the items. They have ZERO customer service sk... read more
Frequently asked questions about The Children's Place
How is The Children's Place rated?
The Children's Place has a 1.2 star rating with 127 reviews.
When is The Children's Place open?
The Children's Place is closed now. It will open tomorrow at 10:00 a.m.
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