Telstra Store

Donald Alexander Brault 

on Facebook

6 years ago

Its amazing you guys guys are still in business its a hell off a nightmare ringing up about any complaint you are transfer to another department service you dont have one you get to the call centres overseas another nightmare i decided to jump onto the Telstra site and do a live chat to another about a problem they really dont want to know about it so my advice if you are a Telstra client boot them out and look at another poor service 

Donald Brault 

on Facebook

6 years ago

Its amazing you guys guys are still in business its a hell off a nightmare ringing up about any complaint you are transfer to another department service you dont have one you get to the call centres overseas another nightmare i decided to jump onto the Telstra site and do a live chat to another about a problem they really dont want to know about it so my advice if you are a Telstra client boot them out and look at another poor service 

Danielle Potter 

on Facebook

6 years ago

Over a hour and a half on hold, NBN faultage as per Telstra team member, no phone call back regarding matter as they said there would be post testing ,Nothing but problems with internet since last year. Pore response from Telstra it’s a absolute joke when you pay so much for the service defiantly would not recommend Telstra to anyone as we will be changing to a different provider!! 

Adam Oudeman 

on Facebook

6 years ago

So Telstra’s address didn’t match my tenancy agreement. I wanted the home bundle. I suggested they come out and decide which of the five billing address was mine. “Jason” mad a note of this. Then nothing. I rang a week later and got “Wendy” it’s a proof of occupancy issue. I said no your a b c classification doesn’t exit is the real world so send a tech out and they can establish what’s what. You know. Work the problem backwards coz I’m unit 2 Now at this point 1 hour 37 minutes wasn’t sure if this issue was that Wendy and J... read more

Wayne Lee 

on Facebook

6 years ago

From March to the end of September Telstra has charge my direct debit hundreds of $' For service i don't have. Every month we go through the same process but nothing is done. The online complaints email doesn't let you in to try to fix this problem. Telstra you are disgrace. 

Pola Fourro 

on Facebook

6 years ago

Without any notice whatsoever our internet stopped working, called customer service and was on queue for 60 mins! Finally got answered and issue wasn’t resolved. The following day (atleast they kept their promise to get back to us!) they told us that our internet was disconnected due to a disconnection request! by whom we ask? They can’t give us a direct answer!!!! To add insult to injury, it will take them about a week to process our reconnection! So there’s no customer protection and security, and had caused us massive inc... read more

Pola Fourro 

on Facebook

6 years ago

Without any notice whatsoever our internet stopped working, called customer service and was on queue for 60 mins! Finally got answered and issue wasn’t resolved. The following day (atleast they kept their promise to get back to us!) they told us that our internet was disconnected due to a disconnection request! by whom we ask? They can’t give us a direct answer!!!! To add insult to injury, it will take them about a week to process our reconnection! So there’s no customer protection and security, and had caused us massive inc... read more

Fiona Nosworthy 

on Facebook

6 years ago

Hey Telstra, perhaps you could answer your technical support line and actually provide some support to the many of us with inexplicably no internet service.