Telstra Store

Tom MacKean 

on Facebook

3 years ago

Got home last night and the kids were complaining the internet was out. Turns out it was intermittent - fluctuating between 0 and 3mbps. OK. Reboot everything. No change. Check the outages page. No outages. Try and get in touch with Telstra to troubleshoot the fault. THREE HOURS LATER AVERAGING ABOUT 25 MINUTES BETWEEN RESPONSES I still had not chatted with anyone with any technical knowledge. Tried again this morning. Same experience. 15 to 20 minutes between responses and no actual technical support. What is going on Telst... read more

Leigh Nesbitt 

on Facebook

3 years ago

Telstra is currently forwarding all incoming support enquiries to a text message service, seriously guys you are the most expensive service.... start acting like it! 

Jodi Urey 

on Facebook

3 years ago

Without prejudice. Absolutely shocking for business. I think they are responsible for more small business owner suicides than anyone knows about. Successful small businesses rely on getting the calls in to book the work but when the internet and phones fail because of Telstra’s incompetence and their business goes down to nothing, no wonder people get depressed and end their lives because they end up loosing everything they have worked so hard to achieve. Absolutely disgusting. 

Wayne Smithers 

on Facebook

4 years ago

Telstra in general is a rubbish organisation, NO SUPPORT, not contactable. After 8 years of having trouble with them I am moving to another provider however they stop my phone number from being ported. 7 days my business number has not been operational. Really, use any other company just not these ignorant so n so's 

Greg Hooper 

on Facebook

4 years ago

I envy all of you who have been able to get your Telstra service sorted out in hours or even days. We've had a Change-Of-Ownership request in since 16th June 2020 after taking over a business, and we are still waiting. We put a complaint in on the 26th Aug and our situation has been in the hands of a case manager since then, and still we wait. We are a business that rely on phone appointments. Our business relies on that original business number. For the most we were able to divert the number to a mobile phone, but that is n... read more

John Cuzy Bru 

on Facebook

4 years ago

Telstra is without a doubt the most incompetent communication company in Australia. Maybe the world.... Andy Penn the CEO needs to stand down immediately. I have never ever had the displeasure to deal with such a business. Telstra should immediately be forced to close up. The lack of service is outstanding. Andy Penn resign immediately! 

Navdeep Singh Rajpal 

on Facebook

4 years ago

5 full days of customer chat to get my internet dropping fixed. Every time message comes, stay in touch with we will get back to you and no response after 5-6 whenever I send a message anywhere here? The answer is pls select one of the options so that we can direct you to the right team. Again right team comes and asks same questions, Name, DOB, Account number, Address and then disappear. Asked them to lodge a complaint and ask your manager either to resolve as it is around 2-3 weeks I am getting internet dropping and you gu... read more

Kevin Guzeppi 

on Facebook

4 years ago

NIGHTMARE TO DEAL WITH. Can only contact them via a message using the app and they are SO SLOW to reply.. I just wanted to cancel my account and it took well over an hour ... 

Allegra A Medici 

on Facebook

4 years ago

The phone company that REFUSES to answer a phone! They avoid customer service at all costs.....push everyone into the retails stores and then won't even answer the phones to them.