TD Bank

RACHAEL C 

on BBB

4 years ago

TDBANK IS THE PITS. THEY TAKE YOUR MONEY, DEACTIVATE YOUR DEBIT CARD, NOBODY CAN SAY WHY. THEY DONT MAKE YOUR DEPOSIT AVAILABLE, NOONE CAN SAY WHEN ... IT GOES FORM ONE DEPARTMENT TO ANOTHER. THIS BANK IS NOT READY TO DO BUSINESS. THE STAFF IS FRIENDLY ENOUGH BUT THEY CANNOT ASSIST WHEN NEEDED. 

Atul R 

on BBB

4 years ago

I have not received my bonus for opening a combination of TD Beyond Check and TD PREFERRED Savings. I have deposited the required amount and also set up a direct deposit, but haven't received my bonus yet. I opened an account back on December 17 of 2019 and have saved every single document with terms and conditions as well as offer information. I've also sent numerous secure messages but haven't received any positive response. They replied to my messages after more than a month and that an automated reply to tell me they can... read more

Oscar L 

on BBB

4 years ago

It is the worst bank ever. IF I could give zero start I will do it. They didn't take care about customers, if any dealer offers you to finance with this bank DON'T DO IT !!! They have the worst rates and the worst customer service ever. My case as follow: On this tough times of COVID, I have to change my job and as consequence my payments schedules, then, I called on 21st may to change my next car loan date of payment from 5th to 20th each month, the agent assured me she had made the change. on 5th june I got the surprise a ... read more

Donald K 

on BBB

4 years ago

Deposited a check from a TD Bank Account to another TD account for $3000 on Monday the 8th of June. The receipt says $300 which I didn’t notice at the time as I was going through the drive up and there were several cars behind me so I tried to hurry. When I noticed the error I called and waited 20 minutes on hold. The customer service rep acknowledged the error and said it would be corrected by the end of business on June 10th. On the 10th which is today my statement still shows $300. I called the bank again and waited 19 mi... read more

Charlene D 

on BBB

4 years ago

This worst bank we. Ever had they should a least open the lobby to make a transaction from one account to other. I will not deal with them again. 

Robin W. 

on BBB

4 years ago

TD Bank’s customer service has plummeted to an all time low. They take five days to make transfers to non TD bank accounts I own. Then they limit how much I can transfer. I called to ask why my limit was so low and was told” we can’t tell you” I asked for it to be changed,their Re was-ones was “it’s our computer we can’t help you”. There have done nothing to help their customers during this Covid 19 situation. Even Paypal instigated instant transfer, and they tend to to be tough to deal with. TD doesn’t care that they have s... read more

Michael L 

on BBB

4 years ago

I had a TD Credit Card since 2009 and upon requesting a new card, I was declined without any notice. Spoke to a supervisor in hopes of resolving the matter, but she claimed that once a customer is declined from reissuing a card, they have to reapply for a new card. TD Bank clearly lacks business sense in keeping their customers. Very disappointed. 

Ameyer 

on BBB

4 years ago

They are basically holding tens of thousand of dollars from me in captivity with no end in sight. This bank used to be good but is now too inconvenient. After 15 years, I am closing all my accounts with them. Now the hold times are just too long (sometimes 40+ minutes). Poorly trainined service now. No abillity to speak to supervisors. Constantly making excuses like blaming other departments, and tranferring you. They most recently canceled all my debit cards due to one online bill pay they couldn't identify which i legitama... read more

Kaitlyn S 

on BBB

4 years ago

Withheld cash deposit on a new banking account with a debit card. Theft and fraud. Cannot withold cash deposit. Business claimed because it was a new checking account they would hold Cash deposit for 24 hour minimum. Refused to return moneys.