Talus Pay

Peter J. V 

on BBB

5 years ago

I spoke to William at customer support, he helped me to set 2 terminals within minutes. Very good and helpful service! 

Michael S 

on BBB

5 years ago

They came to me with high pressure tactic saying that we had an appointment, which was not true. I did agree to talk to them and they did come up with a great price after a couple meetings. When I asked for the great quote in writing, it came back as a letterhead statement and failed to mention key points, like rates. They then revised the letter still being somewhat vague but said the contract would cover it all so I decided to try them. The "contract" was riddled with errors such as rates and price breakdowns. They wanted ... read more

Sue B 

on BBB

5 years ago

Spoke with Vonda L***, customer service. Absolutely the greatest and was most helpful with my request. Have used Vonda before and will ask for her again! 

Marilyn L 

on BBB

5 years ago

User friendly system and very helpful and knowledgeable customer service. Went out of his way to figure out what our issue was. 

Julie G 

on BBB

5 years ago

i again called Talus Pay to speak with an agent over the phone to ask a few questions about my bill-he helped me to understand my statement and I informed him that one service that I thought we would use we are not using and they removed that service from my bill. On another call I asked several questions to learn how to run my machine when card is not present and they walked me through the process so that I would not have the higher fees. I even called on a Saturday in a panic and the agent was very calm and walked me throu... read more

jan m 

on BBB

5 years ago

Will O. was great , got the information I needed very quick & very pleasant Thank You!! 

Christopher F 

on BBB

5 years ago

Each time I have a question or concern , whether it be tech support , PCI Team or in my case today with payments , VONDA **** was very informative and even offered additional options that will Benefit the company I work for ,she's was very professional yet down to earth , I get calls everyday from salespeople that are aggressively trying to get us to switch Processing company's.......I dont even entertain those calls anymore! 

Cinderella F 

on BBB

5 years ago

I'm a little impatient with the length of time that it is taking to update the site, but lucky for me I got in touch with Monica and she helped me out with getting my statements. She was very apologetic for the inconvenience and made it right for me within the hour. Great or even good customer service is rare these days, so it was refreshing to hear a happy, positive voice from Monica. 

Debbie 

on BBB

5 years ago

Vonda answered all of my questions to satisfactions , but still I'm upset that I can't print what I need off each month myself, they do fax it to me at my request , going on for least three months. Always say they are working on it.