Synergy Gas

Carl B. 

on BBB

7 years ago

Worst mistake ever and I should have known from the start, when I was called by the company to schedule a date to come check a leak. Took off the day and when no one showed up I called and was told ... sorry, we meant to call another Mr. Brown. When I protested a rude man got on the phone and said ... we'll just come pick the tank up. Since I use propane for hot water, that wasn't an option for me so I just took another day off from work so they could fix their leak. I finally had enough of the great customer service and cal... read more

Stephen M. 

on BBB

7 years ago

Run, don’t walk away from Amerigas, Oxnard. We are switching companies because after being loyal customers for 14 years, the new management of Amerigas is completely the worst experience ever. We have been waiting for three days now for 100 gallons of gas to be dispensed into our tank. We are in the 0% of gas left in our tank, heading into Mother’s Day weekend, with guests arriving tomorrow. The offices promised we would have the gas Thursday May 10th, then promised to have the gas Friday, May 11th at 9:00am. It is is Saturd... read more

Amy 

on BBB

7 years ago

I am very disappointed with Amerigas. When my landlord found a better deal with a different propane company, nearly $3 less per gallon, Amerigas charged me $64.99 to pick up the tanks. The tanks were there when I moved in. And I had lived there for nearly 3 years by the time we made the change. Then they reimbursed me $0.30 less a gallon for the propane that I paid for but did not use. They were charging nearly $1.30 more per gallon then the state average at the time. When we tried to address it with them they made promises ... read more

Ray P. 

on BBB

7 years ago

I had moved into Hemlock Farms over a year ago and was told my propane (Ameri Gas) would be $1.76 a gallon. I was running low on propane come November of last year and the truck pulled in pumped my propane with two cars sitting in the driveway not knocking on the door and took off leaving the receipt sitting on my doorstep. I read the the ticket and with out warning me jacked my price up to $2.67 a gallon. I was left holding a $980 bill. I then removed them from my services and have 40% left in the tank when I was in formed ... read more

SCH 

on BBB

7 years ago

We moved to Washington never having used propane or knowing anything about it. We falsely assumed that all companies charge relatively the same amount, similar to gasoline prices at gas stations. Over the course of the last 2 1/2 years, Amerigas has raised our per-gallon price every single month and charged many fees adding over $100 to our bill each month. We have since learned that the nearly $6 per gallon they are charging us is 3 x what other companies in the area charge and that none of the fees are real, required, or p... read more

John P. 

on BBB

7 years ago

Horrible business ethics, they treat their customers like garbage. They also never answer their phones and now the have been calling me and hanging up on me. It feels like I'm dealing with kids from middle school. They like to let customers run out of propane so they can charge a leak test fee 

Candace W. 

on BBB

7 years ago

In May 2016, I purchased a 500 gallon underground tank, installed and filled by Amerigas out of Brooksville. The tank was filled once at the rate of $1.99 per gallon and a 2nd time for $2.17 per gallon. I called them to fill it again in March of 2018 and they sent me a bill for $4.20 per gallon! I called them on 3/21 and spoke with a woman who said that she could re-bill the invoice at $3.99 per gallon. That was the best she could do. Today, I went online to pay the bill and nothing as changed. So, I called again. This time,... read more

Ruth G. 

on BBB

7 years ago

I have been overcharged by an additional $2.00-$2.50 gallon doubling my bill the last 3 tank fills. The bill has been adjusted 2 of the 3 times when I challenged the billing. The third time, the customer representative was rude and refused to even listen to me. I did not choose to use this company but ended up with them when my previously provider was purchased. I would never choose to work Amerigas again! 

Traci C. 

on BBB

7 years ago

First of all, their prices are absolutely insane. We were taking a 5 Gallon Tank and filling it at U-Haul down the street for less per gallon than they wanted to charge us at purchasing 200 gallons at a time. We shopped other propane companies in our area and called them asking if they would at least come close to the other companies prices. They would say they were going to get a discount amount and call me back. Never receive a call. Called to have the tank picked up, asked if there were in fees. No, no fees. Took them ove... read more