Synergy Gas

Bonnie J 

on BBB

3 years ago

We called when we were at 30%. They promised to come within 2 weeks to fill our tanks. Two weeks pass and nothing. After 3 weeks, we were on reserve and called and called. They promised to come within 24 hr then promised to come as soon as possible then promised to put us on emergency. We went 2 days without heat before they finally came. We had to call every other hour for a day to get them to come. They then had to check to make sure there were no leaks since tanks had been completely empty. They had the audacity to change... read more

Bonnie J 

on BBB

3 years ago

We called when we were at 30%. They promised to come within 2 weeks to fill our tanks. Two weeks pass and nothing. After 3 weeks, we were on reserve and called and called. They promised to come within 24 hr then promised to come as soon as possible then promised to put us on emergency. We went 2 days without heat before they finally came. We had to call every other hour for a day to get them to come. They then had to check to make sure there were no leaks since tanks had been completely empty. They had the audacity to change... read more

Bonnie J 

on BBB

3 years ago

We called when we were at 30%. They promised to come within 2 weeks to fill our tanks. Two weeks pass and nothing. After 3 weeks, we were on reserve and called and called. They promised to come within 24 hr then promised to come as soon as possible then promised to put us on emergency. We went 2 days without heat before they finally came. We had to call every other hour for a day to get them to come. They then had to check to make sure there were no leaks since tanks had been completely empty. They had the audacity to change... read more

Alice D 

on BBB

3 years ago

If I could give ZERO stars I would. We use Amerigas to heat our home, hot water, for cooking, legitimately EVERYTHING. We placed our order on February 23rd. We received a confirmation that our delivery would arrive on March 2nd. March 2nd rolls around and there is NO sign of Amerigas. We called them and were informed it would take another 24 hours. Here we are at the end of March 4th, MULTIPLE calls made and still NO delivery. One of the “customer representatives” actually took our phone number OFF of the record and we had t... read more

Linda H 

on BBB

3 years ago

I have been an Amerigas customer for 6 years, but only on occasion. It proved to be faulty most of the time but this time has been horrific. I ordered propane on the 15th of February of 2022, and they told me the propane would be here is 5 days. Then I received an e-ail and it said it would be here in the approximate time of 5 days more. Still not here BUT I have definitely been charged the $689.00 on my credit card. Amerigas now has an automated phone line and to get someone that is not a recording, or even speaks English, ... read more

Linda H 

on BBB

3 years ago

I have been an Amerigas customer for 6 years, but only on occasion. It proved to be faulty most of the time but this time has been horrific. I ordered propane on the 15th of February of 2022, and they told me the propane would be here is 5 days. Then I received an e-ail and it said it would be here in the approximate time of 5 days more. Still not here BUT I have definitely been charged the $689.00 on my credit card. Amerigas now has an automated phone line and to get someone that is not a recording, or even speaks English, ... read more

Linda H 

on BBB

3 years ago

I have been an Amerigas customer for 6 years, but only on occasion. It proved to be faulty most of the time but this time has been horrific. I ordered propane on the 15th of February of 2022, and they told me the propane would be here is 5 days. Then I received an e-ail and it said it would be here in the approximate time of 5 days more. Still not here BUT I have definitely been charged the $689.00 on my credit card. Amerigas now has an automated phone line and to get someone that is not a recording, or even speaks English, ... read more

Bonnie J 

on BBB

3 years ago

We called when we were at 30%. They promised to come within 2 weeks to fill our tanks. Two weeks pass and nothing. After 3 weeks, we were on reserve and called and called. They promised to come within 24 hr then promised to come as soon as possible then promised to put us on emergency. We went 2 days without heat before they finally came. We had to call every other hour for a day to get them to come. They then had to check to make sure there were no leaks since tanks had been completely empty. They had the audacity to change... read more

mark s 

on BBB

3 years ago

Amerigas service and prices are the worst. They don't show up when promised. Amerigas is charging $4.069 per gallon, their competitor is charging 2.39 per gallon. I would say that is price gouging. Won't be a customer next year. They don't deserve a star.