Synergy Gas

tricia r 

on BBB

4 years ago

Absolutely terrible service! My account was set up for auto-delivery. I always pay my bill on time when they send it to me. I ran out of propane on 1/18/21 p.m. I called on 1/19/21 at 7:10 a.m. to let them know I was completely out of propane. I was told that my delivery was scheduled and was also told that I would be charged a $60-something fee which was a "leak fee" Excuse me.... I was set up for auto-delivery and it is NOT my fault that I ran out. I called again at 3:00 p.m. on 1/19/21, as I still had not heard anything r... read more

Sharon G. 

on BBB

4 years ago

Lack of leadership, knowledge, and customer service. I haven't received a bill in 3 months. Left hand has no clue what right hand is doing. ZERO stars. AmeriGas seems to be growing through acquisition. However as soon as my contract is up I will be switching to a reputable reliable propane supplier. After seeing their rating i believe their growth strategy will not support them. They don't seem to have the correct infrastructure to sustain their growth. Shame on their leadership. 

Linda L 

on BBB

4 years ago

We are on day 5 of an empty propane tank and no heat during a cold January in Ohio. We were supposed to have automatic delivery last month. Have called daily and been promised emergency fill, yet still no propane. Extremely frustrating! 

J F M 

on BBB

4 years ago

Poor service and reliability. Like many others, have been with AmeriGas since they purchased Synergy Gas. I agree with all the other 1 star reviews. Not at all what the service use to be. Going to switch companies. 

David F 

on BBB

4 years ago

I wish I could give these people negative stars!!!! Service is absolutely horrible and trying to get a delivery is like trying to reach the president personally. This company has made my decision of using them further obsolete. Next call to them will to be removing my tanks! 

Denbob4369 

on BBB

4 years ago

Was with them for 10 years, removed a deck that had a gas line going to it for a BBQ and slightly pinched a line, pin hole leak. Called them out, driver spent 3 minute cutting the line, installing a plug. Got a bill for $289 for the fix, then came out, when every other gas company was at 3.39 a gallon, I was charged $5.58 a gallon, $489 bill for a pinhole leak. Then, to make matters worse, after I told them I was changing companies,, they sent a bill for the rental for 2021, and the next week, when the new company, and I had... read more

Alicia B 

on BBB

4 years ago

AmeriGas is a horrible company!! Unfortunately the propane company that I originally had was bought out by AmeriGas. To start with their "Automated System" is a joke!! It doesn't even work!! Then you sit on hold for a better part of 20 minutes or WAY longer. In the beginning of December I called to find out what my price was for a fill-up and asked if they had any deals going on at the time. The man I spoke with was rude and acted as if he didn't want to help me. So I decided to switch to a different company. When I called A... read more

Mark N 

on BBB

4 years ago

We’ve been trying for weeks to get a tank picked up but can not get ahold of anyone to schedule this. The recording said 63 minutes wait. After 2 hours, we got disconnected. Whatever happened to customer service? We’re getting nickel and dime to death being charged for services we did not request, do not want, we do not use. Why is this allowed to happen? Thank you for your wonderful service, not. 

Lindy B 

on BBB

4 years ago

We bought property with tanks on it that at that time were owned and managed by Pioneer Propane. Sold to Amerigas. We called them up to return tanks that we didn't sign anything with or about. Charged us 90 dollars per tank to come removed them. I might add these were rental tanks from the previous land owner. When removing the tank they drove directly on top of our septic lines, when asked to moved over 20 feet, they refused and drug the tank out over the lawn and left 20 yard 5 inch deep trenches. If you want any kind of c... read more