Synergy Gas

michelle l 

on BBB

4 years ago

In complete agreement with all of the reviews posted here. If I could do a negative 10 starts - I would. Hour plus hold times is unheard of in any industry (including WALMART who is definitely more busy than these idiots!). I have been on hold to try to clear up THEIR billing error to no avail as after 1 hour and 16 minutes, 54 minutes, 1 hour and 12 minutes and more and more - I was told someone would get back with me within 3 days and that never happened. Then one time I decided to ride out the hour plus hold time and was ... read more

Jodi N 

on BBB

4 years ago

Terrible! Left my house without heat and no solution! 

Emily H 

on BBB

4 years ago

None of these reviews surprise me. Amerigas bought up all the local companies that had great reputations with their customers and then they closed all local offices and got rid of all Customer Service Representatives locally. Also be aware that they now have a policy even for keep full customers if they let you run out of gas it will be at least 2 weeks before they come out or they want you to pay a $200 fee to come out early. 

Suzanne K 

on BBB

4 years ago

I needed a new propane supplier...they could have gained my business but totally ignored my emails TWICE!!!! Obviously, they DON'T CARE! 

Alisha B 

on BBB

4 years ago

I would give this business ZERO stars if I could. All the people I have spoken to have been kind but their communication and service is horrible! I do not usually leave reviews but after 3 different DISASTERS with this company I am completely FED UP. Orders not delivered when they were confirmed multiple times. I’m going to say it- I HATE Amerigas. I will be finding another company ASAP!! 

Claire C 

on BBB

4 years ago

I submitted an online order for propane delivery on 12/29/20 and was given a delivery window of Jan 2-12. I called on the 9th due to our gas tank level getting very low. I was told we should be getting propane delivered by the 12th. The 12th came and went and our gas was never delivered. I called again on the 12th and was told gas should be delivered in the next 1-2 days. On the 13th we called again and were told we were scheduled for delivery the following day. After calling twice on the 14th we were told we were on the sch... read more

Elisabeth d 

on BBB

4 years ago

I recently received propane from AmeriGas. I was happy with the timeframe in which the propane was delivered and I thought the rates were very fair. When I originally scheduled the delivery I was told I was eligible for their convenience pay (monthly installments) so that I wouldn’t have to pay the propane in full. However, the Customer Experience Advocate did not properly set me up for monthly installments and I was charged in full- which is a lot of money at once. I called back multiple times; each time on hold for more th... read more

Pat C. 

on BBB

4 years ago

Tried to charge me tank rental for the coming year after I had cancelled service. They did not pick up tanks until 3 months later after I cancelled. After 6 hours total on hold they told me I wouldn’t owe it. They still sent the bills and charged overdue fees. They finally sent me a final bill and they had minused the tank rental, but still charged me over due fees and turned me into collections. Also on final Bill they charged for disconnecting. They didn’t, my new gas company disconnected. I’m a senior and my credit is imp... read more

Jessee 

on BBB

4 years ago

My Name is Jessee and I have a wife and 3 kids that are autistic. Now with that being said. Our propane was shut off in January of 2020 do to none payment because I lost my job. However I got a new job and started to get back on my feet and I went to a church to help us pay some of the propane. I called Amerigas and spoke with a supervisor about our bill and he said if you can get 500 up then he will get us hooked back up and he told me he would put in the notes so when we call back whoever answers would see the deal he gave... read more