Synergy Gas

Cheryl M 

on BBB

4 years ago

We’ve been out of propane for 5 days. I have called 6 times. The last call the CS rep, Bob said there hasn’t been a request for a dispatch. He said he couldn’t confirm a delivery today. We are going with another company. They’ll be here next week. 

Chris R 

on BBB

4 years ago

We leased a tank, which means we can only get gas from Amerigas. Their prices are $0.70-$1 higher than any other gas company around me. Now it’s a 2 week wait before delivery, on top of the higher prices, unless you pay a $200 fee for them to deliver in 72 hours, or $300 for 24 hours. Everyone else local is 48-72 hours delivery time. Extortion at its finest. And also, I haven’t had a shorter wait time than 45 minutes on hold. I can assure you that any other gas company will be better than this place. Because it can’t get any... read more

Michael P 

on BBB

4 years ago

Negative stars!!! This is by far THE WORST company I've ever had the displeasure of using. Our propane tank ran dry and it has been 9 days that we have been calling, multiple times per day. Friday I spent 2.5 hours on hold. Their favorite trick is to 'place you on hold for a moment' and then never come back. Or they disconnect you. (I have not once lost my temper with them, am always polite.) Nobody can answer any questions, they can only put a note on your account. We have been promised about 5 times that being out of propa... read more

Ruth V 

on BBB

4 years ago

AmeriGas is a nightmare to work with they lied to me and told me that my gas company was swallowed up by them meaning they bought it so I placed an order with them on 19 December 2000 2020 and 10 days later I still did not have any gas. I called them back they said my account was blocked but yet my ticket was still sitting there. I called them back again and I’m still trying to figure out why my ticket is blocked if you swallowed up all these other companies and why am I having an issue getting gas it’s now 17 January I’m co... read more

Rosemarie S. 

on BBB

4 years ago

Basically same problems as everyone else. Horrible customer service. Ridiculous hold times. Waiting a month for a delivery. 

Kelsey K. 

on BBB

4 years ago

This is the worst company ever... I ordered my gas 25 days ago and still haven't recieved it, it's my first order, I have two children, no heat and it's winter. I wait 50 minutes everytime I call, to get a foriegn person that can not help me. They have told me 4 different times that they will be out next week and have told me specific days... They do not show up. We have missed work staying home to wait for them to come. We weren't able to stay in our new home over the holidays because it was too cold. THIS IS UNACCEPTABLE. 

Margo C 

on BBB

4 years ago

I went with another company nearly a year ago when we rebuilt our house. They picked up their tank last spring. I just got a 30-days past-due bill from Amerigas. I've tried contacting them in multiple ways. I have been on hold for close to an hour with no one picking up. Their chat feature is not being monitored, email gets me nowhere. Add that to the reason we quit them and went with another, local, company: the price of propane is 3x what our new company gives us. Yes, that is 3 times the price per gallon. I suggest you ch... read more

Michael G. 

on BBB

4 years ago

This is the worst company for Customer service. I put in an order for my parents three weeks ago. My sister and I have called multiple times this week, even contacting the emergency number because their propane is almost completely empty. Propane is their only means of heat. Called again today, the rep said the same thing; “we are busy and short on employee’s, but we will try to get someone out there.” I understand being short staffed, but this was ordered three weeks ago and on top of that they are supposed to be on auto de... read more

Ann 

on BBB

4 years ago

This used to be a decent company but service is horrendous now. Average one hour wait times on the phone. I placed an order for a tank fill on 12/22/2020. 24 days later still no propane. I was told twice delivery would be here in 24 hours. No show, no call. Now they say delivery is en route. I’ll believe it when I see it. Multiple reviews by people who only got propane by switching to another company. My husband is disabled and home from the hospital and sits in a cold house. They truly do to seem to care.