Surety Pest Control

Jane M 

on BBB

a year ago

Very professional and they do their job accurately and they listen to their customers.They responded & resprayed promptly when we saw some spiders. Weve been with them for more or less than 7 years. 

Anica H 

on BBB

a year ago

I am very disappointed with the way that I was treated by orkin and the fact that I was lied to be the customer service representative and I emailed the district manager *********************** on July 26 and I have yet to get a response. I had been receiving less than acceptable service and when I called the lady I told her that I would like to hold off on services until I called them. The lady said ok and then said have a nice day. When I called back in about a month to get services scheduled, I was told that I could no lo... read more

Patricia B 

on BBB

a year ago

Ive had a Orkin pest policy for decades (previously Western) and after identifying an infestation of mice in my attic I received an exorbitant quote to replace the insulation. (I chose to use Constellation Home). Orkin did not follow up to prevent re-infestation as one might expect from a pest control company. When I reported repeated concerns ******************************************************************************************** to install bait boxes around the perimeter. Finally an inspector was assigned who once agai... read more

Debbie R 

on BBB

a year ago

Very disappointed to be LIED to about how they were going to fix my mice problem. Stated would use a vacuum system to get all the mice and insulation so as to not have dead mice to smell for weeks. This was the only method mentioned to me, and the ONLY reason I chose to use them. This is a **** square foot manufactured home. The quote was ********* minus a military discount of ******** leaving the amount owed *********. Outrageous! But I was talked into it, because the problem was "so bad." When the workers arrived no VACUUM... read more

Maria G 

on BBB

a year ago

Excellent **************** from the Service Tech ***** and the Branch Manager ********** *** was extremely kind, professional and efficient... I can't thank him enough for his help!Thank you ***!Cheers,MG 

Matthew F 

on BBB

a year ago

My experience with this business is consistent with many of the recent complaints: unprofessional, unclear, and unhelpful. My landlord signed me up for Orkin to eliminate mice and cockroaches in my apartment. The first three appointments were scheduled without notifying me, I only found out the day before each appt via automated text messages--this is after I called following the first instance to say I did not schedule the appointment and to contact me directly before scheduling in the future. They went ahead and scheduled ... read more

Lendle N 

on BBB

a year ago

Service was decent until I cancelled service after moving. It's been almost a year since I canceled and moved but Orkin is trying to charge for service this past July when I no longer live at the service address. I've called so many times trying to resolve. It's now been over a month and Rollins keeps calling me to collect a debt I do not owe. Every time I speak with someone they keep pushing me back and forth. One agent (***) said the branch manager was supposed to call me at the end of day on 7/31 and that the local branch... read more

Jakob V 

on BBB

a year ago

This company does not call you back when leaving voicemails, they lie about what they are going to do for certain price points, they lock you into a contract that would be fine if they hold there end of the bargain but they don't. In the contract it states if you see spider,flys,roaches after they spray that you can call and they will come back out. It went on for about 3 weeks of trying to get into contact with somebody and everytime you call they say they will have somebody call you back but they never do and nobody ever s... read more

Karen P 

on BBB

a year ago

June 2021 I signed a 3 year contract with Orkin for termite removal. Fast forward 1 year later Aug 2023 , I called the *********** ****** to see when they were going to do the yearly inspection, much to my surprise they said it was already completed in 7/22/23. Which I knew was a lie because I was home all day that day. So they rescheduled the appointment for 8/23/23. The person who came was the same person who lied about coming out to my house on 7/22/23. I have ask for regional office call me back, they have yet to call me... read more