Surety Pest Control

Lisa M 

on BBB

2 years ago

We obtained Orkin Pest Control in December 2022 for pest control. Service has been okay, but the issue I'm having is with them not crediting my account for payment. The payment has been verified with my bank as an electronic transaction, and they've been paid. They're. still trying to obtain the money from me, and when I contact them a rep named ***** is rude, and told me I needed to look up the number for corporate, because she didn't have it. I'm not paying them again, when it's on their end. All of the numbers listed for ... read more

Peter M 

on BBB

2 years ago

Nice technician, very capable, very accommodating. So far, service has been great. 

Shannon L 

on BBB

2 years ago

Buyer BEWARE! I have a client who's had their termite bond with Orkin for almost 30 years. In the process of selling the house, it turns out there is some "old" termite damage and I can't get anyone to respond to me about fixing the $2,500 worth of damage so the he can move forward with the sale of the house. They're saying this damage is pre-existing but can't seem to provide anything showing that to be the case. I don't feel this is ethical business practice for them to NOT cover damage that they are responsible for. I wou... read more

Amanda B 

on BBB

2 years ago

I second the 0 star option - this branch is absolutely terrible to deal with. When we first started with Orkin they were great and the shame of it is is that their services are great, we haven't seen any bugs since BUT their costumer service is atrocious. After a year of services they stopped showing up to appointments but would still charge me for the service. There were no calls of them running late or having to re-schedule, they would just be a no-show and then would re-schedule the service without contacting me to see if... read more

Sally B 

on BBB

2 years ago

I have had Orkin pest and termite control for years. In the past 3 years, Orkin has tried to tell me I had bat problems. Three years ago they informed me that I needed to spend between $10,000 to $15,000 to correct the problem. After an inspection from another contractor, there was not a bat problem. Then, last month Orkin did a termite inspection of the attic and said I would need to spend between $8000 to $10,000 to correct. Wildlife control did an inspection and found no bat issues. I feel like Orkin is trying to take adv... read more

Betty B 

on BBB

2 years ago

I ordered from ***************** who said my order would be ready at 1:08, then got a message it wouldn't be here til 215. It's 3:38 now on Sunday May 14 2023 and ***************** says Instacart is responsible for my order but Instacart no longer has a phone number so now I have no idea where my order is. I am extremely disappointed and hope at some time I can get my groceries or my money back!!! 

Fred G 

on BBB

2 years ago

Great service. Entire team went above and beyond to rid my store of pests. Wish I used them sooner. I highly recommend 

Anthony K 

on BBB

2 years ago

False promises and guarantees. They will sell you on the idea they have been in business for a 100 years and they got the products that work. They will claim it is a 30-day satisfaction guarantee or your money back so that you sign up believing it is risk free. They will charge you $230 to start the service and prior to 30 days hitting they will service your house again for additional $169. The tech will be sure to zoom in on the signature piece on the his phone so that you don't realize you are getting hit with a 2nd servic... read more

ZETA M 

on BBB

2 years ago

I WISH THEY HAD A 0 STAR OPTION.I would NEVER do any kind of business with them again!! They are so deceptive with their practices it's not funny.. They gave me a quote of $88.00 to do a service what they failed to tell me is that they would take an amount of $240.00 out of my account. They were also charging me for a **************** fee for outside my house without my knowledge or consent. The customer service is the absolute worst and they can't help you.AVOID ORKIN IF YOU DON'T WANT TO PAY FOR ALL THEIR HIDDEN COST