Surety Pest Control

JENEH S 

on BBB

a year ago

I would give them less than one star if I could. Do NOT work with Orkin ********. Their call center overpromises and their local offices underdelivers. This establishment operates what I think is a bait and switch. The person sent to inspect was not observant, we had to point out everything. He lacked a sense of urgency and kept saying he needed to wait for approval although we booked Orkin for these tasks. When I called the support team, they were missing all of the notes left by a woman named ***** who sounded knowledgeabl... read more

Jeff G 

on BBB

a year ago

They're a little pricey but they keep the critters away and come back immediately when called. I'll continue to use them. 

Leah H 

on BBB

a year ago

On January 2019, approximately, ***** from Orkin was in my attic and he broke a water pipe in my attic. I asked him to come down and help me get the main water line turned off. He did not do that and remained in the attic for a long time while I had to get a T bar from my garage and turn the water off. My ceiling in my living room began falling down and crumbling and this cause a great deal of damage to my home and a lengthy time out of my home.I now have PTSD from the trauma. On top of all of this I told *******************... read more

Logan M 

on BBB

a year ago

I am not the person that leaves bad reviews. I believe in customer service and fixing problems. I work in customer service for a living, but this is different. This is far worse than any "fix". This is a full on scam. A perverted practice carried out day after day. When you scam my family and town, I'm forced to say something. You are scamming the wonderful people of Cedarcreek, ********** and countless others. Many are elderly and have no idea that you're scamming them. They are unaware of how often you are charging them an... read more

Vi T 

on BBB

a year ago

I did NOT receive the service I was promised on the phone. I have been trying for 3 weeks now to get my money back but no one returns my calls or emails. Now I have had their monthly charge applied to my card on top of the original $350! This company overcharged and misrepresented their "services" and does not address customer concerns but ignores them and continues to charge fees for services NOT RENDERED! I am considering litigation at this point. 

Jacqueline T 

on BBB

a year ago

I am very disappointed with the way that I was treated by Orkin and the fact that I was lied to I been received no service none at all i sign up in April and no one showed up to spay my building until august at this point i had already got another company because they say they were coming out within a week i called no answer and then on top of every thing they are trying to charge me when they did not do what they said they were going to do 

Melissa G 

on BBB

a year ago

I paid almost $4k. They did an extremely sub par job despite multiple attempts to correct their mistakes. Months later and I am still doing my own exclusion, trapping mice, and paying them for doing absolutely nothing. They were terrible. 

Carmencita C 

on BBB

a year ago

I was pleased with Orkin until my service guy quit. Then the service went down hill fast! I tried to stay with them, but the new people just weren't doing the job well So, I called to cancel and was told that my last payment would come out on day of my last appointment September 15. I just received a collection notice from them saying I didn't pay all my bill and I was going to collection! They had me pass due 30 days! And today is October 4! And I owe over hundred dollars this is CRAZY. Their billing is crazy and I was neve... read more

Charles E 

on BBB

a year ago

Technician was on-time, efficient, and personable. What more can you ask?